Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

We have an exciting opportunity available for a Senior Systems Engineer- Core Microsoft Platforms located at our corporate headquarters in Bloomington, MN.  The Senior Systems Engineer works with a team of skilled staff to develop, implement, maintain, and support technical systems, with specific ownership and expertise in Microsoft Platforms, Active Directory, Exchange, M365, and Teams Communication/Collaboration.  This role will also assist with development and on-going administration of Infrastructure Monitoring end Event Management Solutions.  They are a mentor and technical resource to IT Service Desk staff and other Systems Engineers, sharing responsibility for the day-to-day maintenance and support of the company’s global infrastructure.

The Senior Systems Engineer also participates in a variety of higher-level and/or cross-functional team projects, including the planning, design and implementation of new/updates to existing Cloud components, authentication and end user/endpoint security.

Key Accountabilities Include:

Systems Engineering & Administration

• System architecture, engineering, system administration and security administration of Dairy Queen systems & applications, including but not limited to Microsoft Active Directory / Azure Active Directory, Exchange, M365, Teams, SharePoint, and federated authentication and SSO.
• Own the design, setup, and ongoing administration of the authentication solutions and user/object lifecycle management.
• Manage, administer, and develop user focused security components including but not limited to: Group Policy, MFA, and SSO solutions.
• Provide necessary documentation for all applications and systems.
• Provide off-hours support, as needed, to support product updates, equipment upgrades, and address technical issues.

Maintenance & Projects

• Management and maintenance of the AD environment, Group Policy, and Cloud integrated applications.
• Maintain technical documentation for solutions and standard operating procedures such that services are delivered in an efficient and effective manner
• Manage multifaceted and technically sophisticated projects and on-going operations.
• Meet project and task deadlines.

Service Development

• Continually look to improve and refine the IS infrastructure services delivered to the business, globally.
• Maintain knowledge of emerging technology.
• Help define and meet SLA requirements for infrastructure components.
• Contribute deep technical skills, and industry experience and best practices to the rest of the team, driving change.

Communication & Collaboration

• Communicate effectively, verbally and in writing with people at all organizational levels.
• Work in a team environment making positive contributions to the organization.
• Establish and maintain effective relationships with staff members, customers, and vendors.
• Other duties as assigned or required.

• Bachelor’s degree in Computer Science or related/applicable field(s) is preferred, but not required
• 3 - 5+ Years of experience as a Systems Engineer using several applicable and transferrable technologies, including, but not limited to: Active Directory/AAD, Exchange, M365, Teams, Group Policy, SCCM, SSO and federated authentication
• 3 years of experience as a Senior Engineer, performing design, implementation, development and support of authentication, secure end user and other infrastructure components
• Experience with Microsoft Windows Administration and Active Directory in an environment supporting 600+ users 
• Experience with SCCM
• Strong scripting and automation skills, using Power Automate, PowerShell and similar tools.
• Advanced computer skills, good written and oral communication skills
• The ability to travel overseas as required (<10%)

All your information will be kept confidential according to EEO guidelines.

Benefits

Our benefit package supports the well-being of our employees and their families.  Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more!  To learn more about our great benefit offerings, click here.

Work Environment

Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 2 collaboration days a week.  Additional in office time may be required to support team/project needs.  Positions will be identified as “remote eligible” when consideration will be given to candidates outside of drivable distance to our Bloomington office.

Our Commitment to Diversity, Equity and Inclusion

We are committed to creating a culture of diversity, equity and inclusion for all who touch DQ.  We believe in and commit to fostering a community where employees bring their authentic selves to work; where we recruit, engage and retain employees, franchise owners and suppliers with diverse background and identities; and where everyone feels welcome engaging with our DQ brand.

IDQ is an Equal Opportunity Employer that values the strength diversity brings to the workplace. IDQ participates in the US E-Verify program.  You must be work authorized in the United States without the need for employer sponsorship.