Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

In the role as EPOS Administrator, effectively oversee the configuration, data cross referencing, process creation, performance analysis, and user support for new Electronic Point-of-Sale (EPOS) system and associated software applications.  Excellent customer service is key, operational quality is vital and a continuous mindsight of improvement is pivotal.       

Principal Accountabilities:

• Administration & Support: Gather, document and address requests and incidents from corporate team members, franchisees and vendors.  Escalate issues to management or vendor support, where needed. Perform data entry and reporting functions against the gathered data.  Track time spent on support.

• Content Management: Ensure the EPOS and Back Office Applications are implemented by effectively communicating, educating and working alongside various content owners and subject matter experts.  Create, develop, and manage content per content schedule, as needed. Manage and track the expansion of new EPOS Pilot locations, including contract collection, vendor account setup, store communications and training event coordination. 

• Quality & Performance: Track and report on development progress and ongoing maintenance required.  Gather feedback from corporate team members, franchisees and vendors.  Monitor application performance, set alerts and enact notifications based on pre-defined thresholds. 
• Continuous Refinement: Stay informed and educate stakeholders as to upcoming platform capabilities and feature sets.  Continually look for improvement opportunities which will enhance the EPOS platform.  Document processes needed to support platform long term.

• Communication: Assist in tracking communications sent to program mailbox.  Group common questions into FAQs or support / development needs.  Responds to general requests while escalating technical needs to appropriate functional leader. Respond to correspondence from franchisees, operators and others on a timely basis.

Education and Qualifications:

• B.A. or B.S. Degree in IS, IT or related field, or equivalent combination of education and work experience
• 3+ years of Retail Technology, POS Administrator or equivalent experience
• 1+ years of Business Analysis and/or Quality Assurance experience in a Technology Department collaboratively working with business partners, technical teams and vendors
• Proven ability to effectively and efficiently create, proof and manage content for a platform(s)
• Proven ability to professionally document and effectively educate users 
• Excellent attention to detail and organizational skills in a fast-paced environment
• Excellent problem solving and customer service skills in a matrix-structured setting
• Very strong experience in Photoshop and Microsoft Office products: Visio, Word, Excel, PowerPoint

All your information will be kept confidential according to EEO guidelines.

Benefits

Benefit package includes medical, dental and vision insurance coverage, employer paid basic life insurance, short and long-term disability, paid sick and vacation, 401(k) match, tuition reimbursement, wellness challenges and more!

Our Commitment to Diversity, Equity and Inclusion

We are committed to creating a culture of diversity, equity and inclusion for all who touch DQ.  We believe in and commit to fostering a community where employees bring their authentic selves to work; where we recruit, engage and retain employees, franchise owners and suppliers with diverse background and identities; and where everyone feels welcome engaging with our DQ brand.

IDQ is an Equal Opportunity Employer that values the strength diversity brings to the workplace. IDQ participates in the US E-Verify program.  You must be work authorized in the United States without the need for employer sponsorship.