Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

In the role of Retail Technology Project Coordinator, effectively ensure that people and resources for the Retail Technology team are used appropriately to best accomplish team goals and projects.  Manage Technology rollout processes and communication.  Provide rollout updates internally to leadership.  Maintain tracking of rollout and escalation of delays with franchisees and vendors. Monitor support tickets for escalated situations for the Retail Tech team. Ensure that support tickets and project/task requests are efficiently allocated to teammates who are best suited to complete.  Establish role as point of contact for Retail Tech team.

Principle Accountabilities:

• Team Project Coordination:   Monitor team resources and provide regular updates to Manager on roadblocks or needs.  Maintain and update project tasks for menu and back-office teams based on marketing calendar.  Attend all marketing meetings to gather information on tests, promotions and other needs coming to the Retail Tech teams.  Establish and maintain relationships with Marketing, Operations, R&D, and supply chain to get needed information for retail tech programming.                                                        
• Technology Rollout Project Coordination:  Manage coordination of technology rollout project (registers, tablets, etc.).  Collaborate with internal teams and vendors on successful rollouts.  Provide escalations to appropriate teams to ensure parties are completing tasks in an appropriate timeline.                                                                                       

• Manage coordination of technology rollout project (registers, tablets, etc.).  Collaborate with internal teams and vendors on successful rollouts.  Provide escalations to appropriate teams to ensure parties are completing tasks in an appropriate timeline.

• Continuous Refinement:  Continuously review and update processes for improving project related work such as support, distribution of tickets and project requests, franchisee communication, vendor communication, SLA standards and similar elements that will serve to improve the overall franchisee customer service experience and corporate team efficiency measures over time.                                                                                                                  
• Continuously review and update processes for improving project related work such as support, distribution of tickets and project requests, franchisee communication, vendor communication, SLA standards and similar elements that will serve to improve the overall franchisee customer service experience and corporate team efficiency measures, over time.

• Communication:  Communicate with franchisees and vendors as needed to ensure that support tickets and project goals are being addressed in a timely manner. Communicate with corporate team members to effectively coordinate project resources and information.                                                                                         
• Vendor Engagement:  Participate in vendor conference calls to maintain ongoing project awareness and share insights and perspective as needed. Recap information and vendor calls and distribute information to project stakeholders as requested. Assist with communications between vendors.                                                                                                 

Education and Qualificatons:

• B.A. or B.S. Degree in IS, IT or related field, or equivalent combination of education and work experience.
• 1-3 years of Retail Technology, Project Coordinator, POS Administrator or equivalent experience
• Proven ability to communicate SLA standards and response expectations to customer (DQ franchisees) 
• Excellent attention to detail and organizational skills in a fast-paced environment
• Excellent problem solving and customer service skills in a matrix-structured setting.
• Excellent time management, communication, and follow-through skills
• Very strong experience Microsoft Office products: Teams, Excel, Word, PowerPoint, Visio

All your information will be kept confidential according to EEO guidelines.

Benefits

Benefit package includes medical, dental and vision insurance coverage, employer paid basic life insurance, short and long-term disability, paid sick and vacation, 401(k) match, tuition reimbursement, wellness challenges and more!

Our Commitment to Diversity, Equity and Inclusion

We are committed to creating a culture of diversity, equity and inclusion for all who touch DQ.  We believe in and commit to fostering a community where employees bring their authentic selves to work; where we recruit, engage and retain employees, franchise owners and suppliers with diverse background and identities; and where everyone feels welcome engaging with our DQ brand.

IDQ is an Equal Opportunity Employer that values the strength diversity brings to the workplace. IDQ participates in the US E-Verify program.  You must be work authorized in the United States without the need for employer sponsorship.