Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

This role will work with franchisees, vendors and warehouses to secure payment, identify root causes of past due invoices, and recommend process improvements to prevent recurrence.  The duties include researching and reconciling account balances, cash application and collections.  This position requires out of the box thinking and proper utilization of technology to drive processes forward and gain efficiency. 

Principle Accountabilities:

• Apply incoming payments in D365 to franchisee, vendor and warehouse accounts and invoices. Research and resolve payment discrepancies. 

• Utilize technology to prepare detailed aging reports, proactively identify accounts that are coming past due and analyze and report monthly on multi-unit operators.  Utilize dashboard reporting to identify past due accounts and assess risk. 

• Utilize technology to prepare monthly collection status reports for management’s consideration and actively participate in monthly collections & compliance meetings.

• Utilize technology to identify past due accounts, assess delinquent account receivables and evaluate risk.  Place accounts with legal counsel or collection agencies when collection efforts have been exhausted.

• Own the process of collecting monthly sales reports from franchisees.  Utilize technology to identify which franchisees are late in submitting reports, what reports are submitted incomplete or inconsistent with prior periods, not submitted in the proper format, are not paid electronically, etc. 
• Apply experience and knowledge of the system and its processes to serve as an expert to franchisees and in-house business partners as it relates to the use of internal systems such as the DQ HUB. Promote web-based reporting/payment to limit delinquent royalty and advertising payments.
• Partner with Operations, Legal and the compliance team to review franchisee portfolios holistically.  Provide dashboard reporting to highlight deficiencies in collections, store reporting, electronic payment submission, etc.

• Communicate regularly with franchisees, vendors and warehouses to keep accounts current.  Respond to customers’ questions on billing discrepancies and disputes.

• Develop and implement payment plans for problem accounts by preparing a written plan for clear understanding of the conditions by all parties involved.
• Perform other duties as assigned.

Education and Qualifications:

• Bachelor’s degree in Business Administration, accounting preferred.

• Minimum 5 years of general accounts receivable experience including collections and cash application.

• Experience working within a franchisor organization preferred.

• Experience in general ledger systems, D365 preferred.
• Creative thinker who can develop innovative ideas.

• Ability to build and maintain mutually beneficial relationships with both internal and external clients.
• Positive attitude and willingness to develop process improvements.

• Strong written and verbal communication skills, with the ability to gain the trust of franchisees/customers.

• Excellent negotiation skills with the ability to defuse conflict.

• Proficiency with Microsoft Excel, Word and PowerPoint.

• Strong ability to multi-task and prioritize multiple projects and requests simultaneously.

• Well organized with a high attention to detail and accuracy.

• Strong analytical skills.

• Ability to collaborate in a team environment.

All your information will be kept confidential according to EEO guidelines.

Benefits

Benefit package includes medical, dental and vision insurance coverage, employer paid basic life insurance, short and long-term disability, paid sick and vacation, 401(k) match, tuition reimbursement, wellness challenges and more!

Our Commitment to Diversity, Equity and Inclusion

We are committed to creating a culture of diversity, equity and inclusion for all who touch DQ.  We believe in and commit to fostering a community where employees bring their authentic selves to work; where we recruit, engage and retain employees, franchise owners and suppliers with diverse background and identities; and where everyone feels welcome engaging with our DQ brand.

IDQ is an Equal Opportunity Employer that values the strength diversity brings to the workplace. IDQ participates in the US E-Verify program.  You must be work authorized in the United States without the need for employer sponsorship.