Field Training Consultant

  • Full-time
  • Job Duration: Regular

Company Description

Consults with the operations team of assigned region(s) to determine learning opportunities and obstacles, then suggest appropriate learning and performance solutions to meet the business goals. Increases franchisee profitability through the use of learning tools such as in-restaurant training materials, on-line learning systems, and field-based instructor led training programs. Ensures new franchisee store opening successes in hitting key metrics by establishing, coordinating, and maintaining a field-based training system that teaches fundamental skills in maximizing the operations’ effectiveness within an appropriate restaurant type. Supports existing franchisee organizations in maximizing their investment in learning solutions to drive the individual performance of their management team and crew. Light – Exerting up to 20 pounds of force occasionally, and/or up to 10 points of force frequently and/or a negligible amount of force constantly. A job is light if it involves less than or up to the indicated pounds of force and one or more of the following apply; walking and standing to a significant degree, sitting and pushing/pulling of arm or leg controls, or constant pushing and pulling to maintain a production rate even when weight is negligible. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Job Description

Consults with the operations team of assigned region(s) to determine learning opportunities and obstacles, then suggest appropriate learning and performance solutions to meet the business goals. Increases franchisee profitability through the use of learning tools such as in-restaurant training materials, on-line learning systems, and field-based instructor led training programs. Ensures new franchisee store opening successes in hitting key metrics by establishing, coordinating, and maintaining a field-based training system that teaches fundamental skills in maximizing the operations’ effectiveness within an appropriate restaurant type. Supports existing franchisee organizations in maximizing their investment in learning solutions to drive the individual performance of their management team and crew. Light – Exerting up to 20 pounds of force occasionally, and/or up to 10 points of force frequently and/or a negligible amount of force constantly. A job is light if it involves less than or up to the indicated pounds of force and one or more of the following apply; walking and standing to a significant degree, sitting and pushing/pulling of arm or leg controls, or constant pushing and pulling to maintain a production rate even when weight is negligible. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Qualifications

Education/Experience:

  • B.A. or B.S. Degree required, or equivalent combination of education and work experience.
  • Must have 3 – 5 years of prior restaurant (including experience in executing training solutions) and/or professional training and development experience.
  • Strong knowledge of and familiarity with the Restaurant Industry; strong knowledge of restaurant operations.
  • Quick service franchise operations experience a plus.

Skills:

  • Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
  • Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
  • Demonstrated ability to be a team leader and facilitate effective brainstorming sessions.
  • Exceptional written and verbal communication skills, with the ability to articulate to a variety of audiences. Comfortable and skilled at large group presentations.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment
  • Well organized with a high attention to detail and accuracy.
  • Ability to travel to up to 50% of time without restrictions.
  •  Ability to work in a restaurant environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.  

Benefits

Benefit package includes medical, dental and vision insurance coverage, employer paid basic life insurance, short and long-term disability, paid sick and vacation, 401(k) match, tuition reimbursement, wellness challenges and more!

Covid-19 Requirements

International Dairy Queen (IDQ) requires all U.S. employees to submit their vaccination status and documentation.  IDQ is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable vaccination accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the Company.

 

IDQ is an Equal Opportunity Employer that values the strength diversity brings to the workplace. IDQ participates in the US E-Verify program.  You must be work authorized in the United States without the need for employer sponsorship.

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