Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

We have an exciting opportunity for a Quality Assurance Analyst at our Bloomington, MN headquarters.  The Quality Assurance Analyst is responsible for building, reporting and executing a testing strategy within the retail technology and DevOps stack. Testing considerations include functionality, security, performance, compatibility and usability.  The Quality Analyst needs to be a strong communicator and work beside multiple external vendors and within IDQ’s internal team. The Quality Analyst works closely with IDQ’s Retail Technology Team and other internal cross functional team members.

Key Responsibilities Include:

Testing and Reporting

• Work autonomously and with minimal supervision, yet collaboratively within DevOps and Retail Technology teams
• Develop test strategy plans, scenarios, and cases
• Run test scripts against various POS software and hardware components, custom built applications, COTS and SaaS applications.
• Ensure product teams provide clear documentation that outline feature enhancement, release components and other change elements
• Create reports that communicate test status and report findings
• Make recommendations and consider opportunities to enhance QA processes
• Demonstrate good judgement in implementing methods and time management
• Utilize SQL database and SSRS to perform data analysis
• Work with product and project managers cross-functionally to establish and continuously refine plans and test cases

 Communication

• Communicate test strategies and activities to appropriate team members across the organization on a bi-weekly basis
• Communicate and work directly with third party vendors to test new releases within the POS and mobile technology stack
• Contribute during vendor management conference calls that serve to organize development activities by escalating identified or anticipated QA concerns, or program aspects that require clarification
• Work with DevOps to build quality power platform apps
• Utilize multiple communication channels including Microsoft products, JIRA, Asana, Teams, etc.

 Release Management

• Partner with internal team and vendors to assess the severity of and identify solutions for bugs/defects
• Make determinations as to whether a release meets UAT acceptance criteria
• Review release management notes and provide feedback regarding any opportunities for clarification relative to new or modified user features

Experience/Education:

• B.A. or B.S. Degree in IS, IT or related field, or equivalent combination of education and work experience
• 3+ years of Quality Assurance experience in a Technology Department, collaboratively working with business partners, technical teams, and vendors
• Experience with Azure DevOps (CI/CD for Power Apps)

Skills:

• Comprehensive understanding of testing concepts, tools, and methodologies, including integration, system, regression, compatibility and GUI / performance testing
• Experienced in taking requirements and turning them into test cases and reporting bugs/issues across an internal team and vendor team environment
• Experience with retail technology desired
• Excellent attention to detail and organizational skills in a fast-paced environment
• Software Development Life Cycle experience
• Strong interpersonal skills
• Strong communication and presentation skills
• Must be able to learn new software quickly

All your information will be kept confidential according to EEO guidelines.  

Benefits

Benefit package includes medical, dental and vision insurance coverage, employer paid basic life insurance, short and long-term disability, paid sick and vacation, 401(k) match, tuition reimbursement, wellness challenges and more!

Covid-19 Requirements

International Dairy Queen (IDQ) requires all U.S. employees to submit their vaccination status and documentation.  IDQ is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable vaccination accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the Company.

IDQ is an Equal Opportunity Employer that values the strength diversity brings to the workplace. IDQ participates in the US E-Verify program.  You must be work authorized in the United States without the need for employer sponsorship.