At IKEA, we do things a little differently. We think differently. Act differently. And work differently as well. We like to break things. Like rules. And then make things. Like music-playing lamps. And beds disguised as sofas. Even plant balls that help us look after our planet. It’s all part of our vision - to create a better everyday life for the many people.     

About the job  

As a Communication Leader in Retail Operations Solution & Support, within IKEA core business Retail Concept, you take our Retail Concept Communication Plan and bring it to life. Your strategic skills and tactical communication abilities make you an invaluable communication partner to the business. You enable colleagues to use communication in the best ways to reach the desired business results – and you make sure they can measure their impact and improve the next time around, too.   

Through communication, you are an important contributor to the franchisee implementation of new digital retail solutions strengthening the omnichannel IKEA. You are also a strong communication support to the build-up of the new service provider assignment towards the franchisees. You will be a part of the Management team of Retail Operations Solutions & Support and ensure that communication is reaching and engaging both the target groups within the organisation and the IKEA franchisees. And your stakeholder management abilities enable smooth alignment of plans across IKEA units. 

Together with your communications colleagues in Retail Concept, you will 

• Create and lead the communications planning to create awareness and engagement for co-workers and IKEA franchisees 

• Coach and support business leaders to lead with communication  

• Create bridges between different functions in the organisation 

• Secure creation of relevant communication content  

• Mitigate brand risks through communication 

• Support with change communication  

• Securing the use of efficient channels to enable dialogue with our franchisees  

About you  
As a Communication Leader you’re passionate about communication, you thrive working based on the IKEA values and the IKEA tone of voice comes natural for you.  

To be successful in this role, the following knowledge, skills and experiences would be valuable:  

• A strategic mind that can translate complex business ideas into simple and straightforward communication solutions and content  

• Demonstrable experience in being a structured, collaborative team player with ability to work independently as well as collaborate 

• A solid portfolio that demonstrates your ability to help create an open climate where co-workers and retailers are informed, engaged, and empowered. 

• Ability to build trust and strong working relationships across a diverse group of people 

• Good English language skills with the ability to cater to non-native audiences   

• Strong written, visual, and spoken communication skills and the ability to communicate in a clear and inspirational way 

At IKEA, we are looking for people who believe everyone deserves a seat at the table. You’re welcome no matter where you come from, what you believe, and what you look like. We don’t even care how you have furnished your home. We’re interested in you simply because you’re you. Even if your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. We believe that people’s different perspectives, backgrounds, and personalities make us better at understanding our customers’ dreams and needs. At IKEA, we’re all on the same project. 
 
If you have a special need that requires accommodation in the recruitment process, just let us know. 

This role is full-time (40 hours per week) for 2 years, and based in Malmö, Sweden. This role is in the Retail Operations Solutions & Support organisation. It reports to the Retail Operations Solution & Support Manager, with matrix alignment to the Communication Manager, Retail Concept.  

Interested? Submit your CV, in English, by 15 November 2024. 

If you have any questions about the recruitment process, please connect with our recruiter, Sarah Arshad.

We always recruit based on values, competence, potential and diversity.  

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