Inter IKEA Systems B.V. is the franchisor and the owner of the IKEA Concept, including the IKEA trademarks.

In Core Business Franchise we are responsible for the IKEA strategic framework and keeping it together through an IKEA Concept which is updated, relevant, implemented and followed-up together with all IKEA trademark users.

We enable IKEA people in the value chain by developing new ways of working supported by processes, methods, tools and services, and we also develop the business by leading:

• The development of solutions that will ensure a unique and successful meeting with existing and new IKEA customers.
• When and how IKEA expands, enabling one common way of working with high impact at a low cost.

We offer an open working environment where everyone feels comfortable to experiment, try new ways and dare to ask: “What if…?” And we offer possibilities for you to develop yourself and your career globally. Read more about us at franchisor.IKEA.com.

About the job 

We are looking for someone who will contribute to the successful delivery of products/platforms / services within a core business, by bringing core business process(es), people, data, and technology together.

You will be part of the Service Management team, which is part of the Core Business Franchise, Digital & IT department. You will be a pioneer on the Service Management & Operations journey empowering our user community in creating a better everyday life for the ‘many people’ by contributing to an efficient and user-centric usage of Digital & IT services.

·        Contribute to define, implement, and develop service management capabilities and framework to secure service performance, effectiveness and great end-user experience of digital & IT services in Core Business Process(es)

·        Responsible for service performance capability at Core Business Process(es) by ensuring IT and digital operations meet common Inter IKEA standards. 

·        Responsible to secure the use of Service Transition for onboarding of new services to ensure consistency in how we onboard new Solutions/Services/Product.

·        Lead the execution and planning of the development projects, process(es) and activities in collaboration with relevant partners and stakeholders, both within and outside the IKEA network.

·        Manage stakeholders by identifying stakeholders, planning for stakeholder management and following up on needed engagement.

In this role you will report to our Service Management Manager at Inter IKEA Core Business Franchise and work closely with peers at Inter IKEA Group to lead towards uniformity and commonality, contributing to the Inter IKEA service management framework.

About you

We are on the journey to transform our digital capabilities, bringing core business process(es), people, data & technology together - an enabler for IKEA to become an even better home furnishing retailer in the future. A journey that needs passionate people who embrace change, dare to question, and want to make a difference. If that sounds like you, come and join us. Together we can do great things. 

To be successful in this role, we believe you are a strong leader able to inspire and mobilize people towards clearly set objectives. You have a desire to ensure a great end-user experience. It’s with your capability to analyze complex Digital & IT landscapes and draw conclusions with holistic business understanding that you enable constant development in IKEA with IT service management and operations frameworks, practices, and automation. You’ve probably spent the last years working with IT service management and IT operations in a global context.

We are looking for a visionary, pragmatic, and adaptable leader with strong willpower. You are curious and able to build relationships to establish strong trust between the service management community and its stakeholders. It is also necessary that you carry natural credibility, and you have a proven track record of reaching stretch targets. You are an energetic and collaborative leader who has a very good knowledge of IT and digital organizations, strategies and working methods.

We expect you to have good knowledge of modern technologies and you’re on top of global trends and developments and understand how they can impact IKEA. You will bring solid knowledge of IT governance frameworks. You lead by example and value clarity and communication. Ideally you also have a solid transformational leadership experience in service management, preferably from a flexible and dynamic environment, with a broad geographical coverage.

You are a big fan of home furnishing and enjoy building a purposeful business by creating engaging and trustful relationships with colleagues, stakeholders, and business partners. As a person you are appreciated for collaborative spirit and how you lead with strong focus on both technology and people. You create impact and inspiration regardless of function or formal reporting lines.

This is a fulltime role (40 hours per week) based in Delft, Netherlands or Malmö, Sweden reporting to Service Management Manager Prince Rajan ([email protected])

We want to understand the why! Tell us, as part of your application (in English), why you think you would be a good fit for this role. Applications without a motivation letter will not be taken into consideration, 27 March 2022 is the closing date to apply for this role.

For questions around the recruitment process(es) you are welcome to contact Ingmarie Olsen at People & Culture ([email protected]).

We look forward to receiving your application!