The world is changing and the IKEA business is changing with it. For IKEA though, one thing will always remain the same ─ our vision to create a better everyday life for the many people. 

We will strengthen and develop competences in order to meet the needs and dreams of the many people around the world and to be accessible, wherever and whenever they wish to meet IKEA. 

About Inter IKEA Systems and Core Business Franchise 
Inter IKEA Systems B.V. is the franchisor and the owner of the IKEA Concept, including the IKEA trademarks. 

In Core Business Franchise we are responsible for the IKEA strategic framework and keeping it together through an IKEA Concept which is updated, relevant, implemented and followed-up together with all IKEA trademark users. 

About IKEA Planning Experience (IPEX) 

The goal of IPEX - IKEA Planning experience is to support and empower customers to find their personal best home furnishing solutions. We run and develop digital solutions used by customers and co-workers enabling them to design homes and home furnishing solutions for the entire IKEA range for all IKEA retailers. Part of our portfolio are planning solutions for Kitchens, Bathrooms, Storage solutions, Beds... Our next big step ahead will be to enable customers to design their full homes. 

Our customers should experience an inspiring, fun, simple and rewarding planning journey based on their needs and preferences. Our co-workers and service partners should experience a fun, efficient and unbroken sales process. 

The solutions and capabilities we develop are an integral part of the entire seamless buying and selling experience and a key contributor to converting visitors into happy customers and to engaging with our customers from the start. Utilizing data around and about our products to create more personalized experiences is an integral part of the work we do. 

IPEX deliver solutions to all IKEA retailers spanning over 50 markets worldwide and over 400 stores and IKEAs digital channels. All solutions are made to help customers and co-workers in all customer meetings, from a mobile phone to the largest IKEA store in the world. 

Being a UX Specialist in the IPEX team  

As a User experience Specialist in the IKEA Planning experience program you will be driving the end-to-end UX practices and methods across a multitude of initiatives and projects. 

You will ensure the planning experience is seamless and delightful during the full customer journey, over all buying touchpoints, and in all channels. Experiences should be beneficial for the business, bring value early on in the process at a global scale. Furthermore, the created experience should be inviting, surprising, and inspirational for the customers and co-workers. 

It is vital that validation and testing is an integral part of the UX work, from the smallest guerrilla testing to full scale moderated user test as well as quantitative surveys and A/B testing to enable data for user experience insights. Naturally this also involve all parts of the process from research, ideation, wireframes, prototypes for testing and discussion, polished designs, and finally working close with the developers to build and review the finished design. 

To be successful in this role 

To succeed in this role you ideally have experience in visual design, interaction design, and service design thinking. You have concrete work examples on how you practice what you preach, and are up to date on the impact of today’s UX approach across touchpoints, digital and physical. You have a strong point of view where this field is going. Your attitude is data aware and you embrace measurability in what you do. You actively work across disciplines and see yourself as the glue between business, user needs and developers to bring everyone together towards a common goal.  

A strong interest in retail, home furnishing and people’s everyday life at home. A good understanding of customer and co-worker needs in a buying and selling process. And to be able to fulfil a delightful experience with IKEA - every time. 

You enjoy an agile and iterative, yet structured way of working and achieving results together with a team in a flexible environment, but you also have a strong individual drive to deliver high quality results, on time. You have good communication and networking skills and are fluent in written and spoken English. 

Travelling based on business needs will be necessary. 

It is a full time position (40h/week). Travels may be required in the future based on business needs. The position is located in Malmö, Sweden. Please send us your application – a portfolio of your work together with a resume, either as a link or as a PDF, so that we can get to know your work. Applications with a portfolio is mandatory. Please note that all applications must be submitted in English, latest by 7th January 2021. We will assess and interview candidates continuously as the applications come in and the position could be filled earlier than the above date.