Solution specialist | Learning

  • Delft, Netherlands
  • Full-time

Company Description

You see things a little differently. So do we! Are you ready to to grow? Come see things a little differently with us.

About Inter IKEA Systems B.V. (Core Business Franchise)  

Inter IKEA Systems B.V. owns the IKEA Concept and is the worldwide IKEA franchisor. We are responsible for the IKEA strategic framework, ensuring the IKEA Concept is updated, relevant, implemented and followed-up – together with all IKEA trademark users.  

An important part of our success is our unique culture and open working environment. Together, we create a workplace where everyone feels free to be themselves – to experiment, try new ways, and dare to ask, “What if…?” We believe in everyday personal growth and offer the opportunity to develop your career globally. Read more about us at: franchisor.IKEA.com

About us  

These are exciting times for IKEA. We are transforming into an omni-channel home furnishing retailer. We want to give all our co-workers the knowledge and skills to apply our unique concept in their daily work. For this to happen, we need an ecosystem which offers a great experience and supports life-long learning in all our spaces. We call it learning in the business. We believe that competent co-workers and a healthy IKEA culture bring better business. 

To turn that ambition into reality, we bring competent people together in empowered product teams. One of these teams has the assignment to create and offer services for a vivid infrastructure that enables an impactful learning experience.

Job Description

We are looking for a solution specialist to this team. Are you up for a challenge in a volatile, uncertain, complex and ambiguous reality? 

About the role 

The solution specialist within the area of learning drives the solution operation in a global network, improving and amplifying the co-worker experience. These learning experiences happen in a knowledge-and-learning infrastructure that combines both physical and digital spaces. The solution specialist facilitates a cross collaborative network and secures the competence and communication flows in the network. The solution specialist leads and proposes development requests based on input from the network, and validates new features and user experience improvements. The solution specialist leads the development and implementation of common ways of working enabling great user experiences across the IKEA franchise system. The solution specialist contributes to the learning movement we are in by providing facts on usage, performance and business impact of the IKEA unique learning offer and its ecosystem. The solution specialist builds and maintains trustful relationships with stakeholders, business partners, franchisees and colleagues. The solution specialist has communication skills like active listening and the ability to communicate complex issues in a clear, inspiring way, with down to earth simple tone of voice. 

Qualifications

Working for IKEA means that you are excited about life at home. You want to create the right pre-conditions for our many colleagues to learn, develop and perform whenever they need, wherever they are. You have experience in the field of learning and development and keep up with the latest developments in the learning technology industry and learning experience in business settings. You perform best in networks with colleagues, business partners and stakeholders. You feel at your best when you can deliver business results. 

Your background and experiences 

  • You know why and how competence development, tools and methods grow people and business 

  • You know about the delivery of learning products and services in digital and physical formats for creating outstanding co-worker experiences 

  • You have experience with developing global standards and ways of working, and implementing them 

  • You have experience within digital product management in complex business settings and making it simple for people and business 

  • You take ownership and are at ease in taking lead and decision making  

  • You work analytical, structured and accurate 

  • You are a problem solver, improve solutions and support people 

  • You pay attention to details and have a holistic mind 

  • You are familiar with agile ways of working 

Additional Information

You report to the IKEA People & Culture Solution Manager.  

This is a fixed term for approximately  a year, full-time position (40 hours per week), located in Delft, the Netherlands or Älmhult Sweden. Some travel may be required (after the COVID-19 restrictions and terms are clear).  

Please send your application before 7 November 2021 A behavioural assessment will be part of the recruitment process. We will assess and interview candidates continuously as the applications come in and the position could be filled before 7 November. 

Please answer the following questions in your application: 

  • What makes you the right candidate? 

  • Why do you want to work with IKEA? 

  • What do you need to perform at your best? 

We are more than happy to answer your questions! Feel free to connect with the People & Culture HR Generalist Ingmarie Olsen ([email protected]) or the recruiting manager Ino Paap ([email protected]). 

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