Test and evaluation leader, Customer Meeting Points, CBF

  • Full-time

Company Description

You see things a little differently. So do we.

We offer positions that challenge your skills and inspire you to grow. Come see things a little differently with us. Inter IKEA Systems B.V. is the franchisor and the owner of the IKEA Concept, including the IKEA trademarks.

In Core Business Franchise we are enabling the future success of IKEA by offering an omnichannel IKEA Concept which is attractive, competitive and profitable, implemented and followed-up together with all IKEA trademark users.

In IKEA Expansion, we:

  • Lead one way of expanding to capture the potential in all existing and new IKEA markets.
  • Provide a menu of digital and physical IKEA Customer Meeting Points.
  • Secure strong and mutually respected franchisee relations.

We offer an open working environment where everyone feels comfortable to experiment, try new ways and dare to ask: “What if…?” And we offer possibilities for you to develop yourself and your career globally. Read more about us at franchisor.IKEA.com. Find IKEA jobs here.

Job Description

As a test and evaluation leader within Customer Meeting Points (CMP)  you will take the responsibility of leading and executing evaluation processes on Customer meeting point level and solution level. You will collaborate with CMP Design Managers and representatives from the different content owners in CBF.

In this role you will contribute to the development process for customer meetings across the total franchise offer for example.

  • Lead and execute evaluation processes related to Customer meeting points - physical and digital​.
  • Lead and execute evaluation processes related to solutions initiated by content owners and delivering to customer meeting points - physical and digital​.
  • Monitor and manage projects including; scope, cost, time-plan, quality, resources and risks. Set and control budget.​
  • Analyse quality and initiative performance, identify areas of improvement and drive appropriate action.
  • Effective stakeholder  and communication management with communication across functions and organisations.​
  • Lead project resources including external consultants​.

 

Qualification

You are a down-to-earth team player who is driven by togetherness, simplicity and common sense and eager to take initiatives and achieve results together with others. Not afraid to try new things and develop new skills and areas as we go along.

 

We believe that you have a combination of the following knowledge, capabilities and background:

  • Experience from leading global and organizational wide projects in global companies/consultancies​.
  • Proven track record of interdependent leadership- leading projects in a collaborative way and delivering results through others.​
  • Ability to understand the business needs for each project and make on-going decisions based on what’s best for the organization even if that means challenging senior stakeholders on critical success factors.
  • Good problem solving and communication skills.
  • Good strategic and analytical skills.
  • Capability to navigate and lead in a complex, unknown and fast-changing environment.
  • Capability to build engage trustful and sustainable relationships with stakeholders, business partners and franchisees and ability to deal with organisational complexities.
  • Ability to apply an outside-in perspective, putting the user in the centre of the development.

Additional Information

Inter IKEA Systems offers an exciting work environment in a global marketplace with exceptional opportunities to grow and develop together with us. You will be part of a flexible, values-driven and open organization and get the opportunity to contribute to a fantastic brand! This position is based in Malmö, in Sweden. You will report to the CMP Design manager, development.

Please send your application – CV and letter of motivation – in English by 8th October 2021. We are continuously interviewing candidates for this role, so don't hesitate to submit your application.

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