The world is changing and the IKEA business is changing with it. For IKEA though, one thing will always remain the same ─ our vision to create a better everyday life for the many people.

We will strengthen and develop competences in order to meet the needs and dreams of the many people around the world and to be accessible, wherever and whenever they wish to meet IKEA.

We are looking for people who have experience from diverse retail organizations and other parts of the value chain ─ from supply to product design, development to manufacturing and everything in between. We offer a unique opportunity to develop a holistic view of the IKEA business. When you grow, IKEA grows too. Do you want to contribute?

 About Inter IKEA Systems and Core Business Franchise

Inter IKEA Systems B.V. is the franchisor and the owner of the IKEA Concept, including the IKEA trademarks.

In Core Business Franchise we are responsible for the IKEA strategic framework and keeping it together through an IKEA Concept which is updated, relevant, implemented and followed-up together with all IKEA trademark users.

We enable IKEA people in the value chain by developing new ways of working supported by processes, methods, tools and services, and we also develop the business by leading:

• The development of solutions that will ensure a unique and successful meeting with existing and new IKEA customers.
• When and how IKEA expands, enabling one common way of working with high impact at a low cost.

We offer an open working environment where everyone feels comfortable to experiment, try new ways and dare to ask: “What if…?” And we offer possibilities for you to develop yourself and your career globally. Read more about us at franchisor.IKEA.com

Do you want to build competitive advantage through outstanding expertise in areas such as consumer shopping behavior, creation of delightful and rewarding experiences, customer interaction and sales consultation and customer activation?

Are you passionate about activating customers to invest in home furnishing through inspiring and relevant solutions and delightful shopping experiences throughout all channels?

Are you a creative problem solver with good communication skills and a passion for transforming the meeting with the customer? Great! Then you’re the one we are looking for.

As Activate & Sell specialist, you will be responsible for solution design within modular retail system, including guidelines, solutions and examples for how the IKEA offer is activated and sold across all customer meeting points. You will lead and contribute to various development initiatives that creates value in the meeting with the customer, leading to business impact across IKEA and unique competitive position in all markets. You will enable commercial and operational success through providing methods and tools supporting inspiration, planning and activation.

The IKEA Direction sets the overall ambition and the Meeting the customer strategy your guiding inspiration source!

To be able to succeed in this job, you need to share and live the IKEA values.

As an ideal candidate you have:

• Experience in facilitating or participating in creative processes, being familiar with modern processes and methodologies (e.g. Design thinking, Agile, Hackathon, Business capability modelling, etc.).
• Good understanding of relevant and potential trends for retail in a changing world and ability to apply emerging technologies in solution design.
• Passion for and good knowledge about latest trends in customer centric retail development and retail experience design.
• Strong communicative skills. We set high expectations on your passion for, and ability to collaborate and engage people with different competences in a complex and fast paced environment.

Don’t worry!

You will not be alone. In close cooperation with the Present & Sell team you will collaborate across the leadership assignments of Core Business Franchise as well as develop sustainable business relationships with other IKEA stake holders such as Range and Supply and IKEA retailers.

Do you have a personality who thrives in an environment in which most things are under development? Do you have the ability to look at things in a new way and the drive to test and improve our ways of working across IKEA? Do you get energy from working together with people from IKEA’s entire value chain and create sustainable relationships? And last but not the least; Do you believe that “a better home creates a better everyday life”? If the answer is YES, don not hesitate to apply today! 

We offer an exciting work environment in a global marketplace with great opportunities to grow and develop together with us.

This position is full-time (40 hours per week) and is located in Delft, the Netherlands, though travel may be required (after the COVID-19 restrictions and terms are clear)

Please send your application – CV and letter of motivation – in English by
30 September 2021. We look forward to getting back in touch with you and will do so as soon as possible. Due to the ongoing vacation period there may however be some delay.

We look forward to your application!