Service Management Leader, IKEA Core Business Supply

  • Älmhult, Sweden
  • Full-time

Company Description

About us  

Inter IKEA Group brings together three core businesses: Franchise, Range and Supply. Together we work constantly to improve the IKEA home furnishing offer and make it more accessible for the many people. You will be part of IKEA Supply and the Supply Chain Development organisation. IKEA Supply is responsible for securing that the product offer is produced and delivered to our customers. We lead the supply agenda across many functions and work together with all business areas, different business units, but also retail markets to secure customer availability in all markets and sales channels at lowest total cost. 

Together, we create a workplace where everyone feels free to be themselves – to experiment, try new ways, and dare to ask, “What if…?” We believe in everyday personal growth and offer the opportunity to develop your career globally. At IKEA we have a vibrant culture where ideas are heard, where there is opportunity to learn new skills and where the goal always is "to create a better everyday life for the many people". We give down-to-earth, straightforward people the possibility to grow, both as individuals and in their professional roles. We offer this position in a fast paced, truly global environment with an endless supply of challenges and development opportunities. 

Job Description

About the job  

We are looking for someone who will be responsible for leading Service Design and Service Performance for IKEA Supply. You will be part of the IKEA Supply Service Management team, which is part of the Supply Data & technology department. You will be a pioneer on the Service Management & Operations journey empowering our user community in creating a better everyday life for the ‘many people’ by ensuring an efficient and user-centric usage of IT services!  


More specifically, in this role you will be accountable for:  

·       Lead and work closely together with peers across the totality of Inter IKEA and across IKEA to strengthen and contribute to a strong and relevant IKEA franchise offer.  

·       Define, implement and develop service management capabilities and framework in order to secure service performance, effectiveness and great end-user experience of digital services in IKEA Supply. 

·       Actively contribute to the IKEA Supply Service Management team and the IKEA Supply digital community by continuously develop in the area of responsibility.  

·       Lead the service design and service performance capability at IKEA Supply by ensuring IT and digital operations meet common Inter IKEA standards. 

·       Shared Responsibility for the IKEA Supply Service Management Roadmap.  

In this role you will report to our Service Management manager at IKEA Supply and work closely with peers at Inter IKEA Group to lead towards uniformity and commonality, contributing to the Inter IKEA service management framework and delivering on the needs of IKEA Supply. 

Are you looking for the challenge of your life? Come on board! 


About you 

We are on the journey to transform our digital capabilities, bringing core business processes, people, data & technology together - an enabler for IKEA to become an even better home furnishing retailer in the future. A journey that needs passionate people who embrace change, dare to question and want to make a difference. If that sounds like you, come and join us. Together we can do great things. 

We’re doing some amazing things at IKEA Supply; therefore, we need some amazing people – this position is not an exception.

To be successful in this role, we believe you are a strong leader able to inspire and mobilize people towards clearly set objectives. You have a desire to ensure a great end-user experience. It’s with your capability to analyze complex IT landscapes and draw conclusions with holistic business understanding that you enable constant development in IKEA with IT service management and operations frameworks, practices and automation. You’ve probably spent the last years working with IT service management and IT operations in a global context.

We are looking for a visionary, pragmatic and adaptable leader with strong willpower. You are curious and able to build relationships in order to establish strong trust between the service management community and its stakeholders. It is also necessary that you carry natural credibility and you have a proven track record of reaching stretch targets. You are an energetic and collaborative leader who has a very good knowledge of IT and digital organizations, strategies and working methods.

We expect you to have good knowledge of modern technologies and you’re on top of global trends and developments and understand how they can impact IKEA. You will bring solid knowledge of IT governance frameworks. You have knowledge of DevOps success enablers. People turn to you for methods and tools required to deliver excellent IT service management and IT operations capabilities. You lead by example and value clarity and communication. Ideally you also have a solid transformational leadership experience in service management, preferably from a flexible and dynamic environment, with a broad geographical coverage.

You are a big fan of home furnishing and enjoy building a purposeful business by creating engaging and trustful relationships with colleagues, stakeholders and business partners. As a person you are appreciated for collaborative spirit and how you lead with strong focus on both technology and people. You create impact and inspiration regardless of function or formal reporting lines.

The IKEA culture and values are very much a part of our business and day to day work life. For you to thrive and grow with IKEA it’s important for us that you share our values! You can read more regarding our values and life at IKEA on our website or just watch this video:  

Additional Information

Questions & Support? Let’s connect.

If you have any questions about the role, please reach out to Pia Nilsson, IKEA Supply Service Management manager, [email protected]

This position is located in Älmhult, Sweden. Please also note that we do only handle applications in English and no applications coming in by email.  We look forward to receiving your application at the latest October 3rd, 2021.

You might have some questions about the recruitment process, and we are more than happy to answer those! Feel free to connect with the People & Culture Leader Dan Gustafsson at [email protected]


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