Business Analyst Core Business Franchise

  • Malmö, Sweden
  • Full-time

Company Description

You see things a little differently. So do we. We offer positions that challenge your skills and inspire you to grow. Come see things a little differently with us. Inter IKEA Systems B.V. is the franchisor and the owner of the IKEA Concept, including the IKEA trademarks.

In Core Business Franchise we are enabling the future success of IKEA by offering an omnichannel IKEA Concept which is attractive, competitive, and profitable, implemented and followed-up together with all IKEA trademark users.

In IKEA Expansion, we:

  • Lead one way of expanding to capture the potential in all existing and new IKEA markets.
  • Provide a menu of digital and physical IKEA Customer Meeting Points.
  • Secure strong and mutually respected franchisee relations.

We offer an open working environment where everyone feels comfortable to experiment, try new ways and dare to ask: “What if…?” And we offer possibilities for you to develop yourself and your career globally. Read more about us at franchisor.IKEA.com. Find IKEA jobs here

Job Description

About you

We are looking for a positive team player who is passionate about solving customer problems and creating customer value in an omnichannel retail environment with digital solutions. You have experience in defining and delivering such solutions by working with product discovery and delivery, for example dual track agile.

We believe you have relevant experience from development of customer facing solutions within this function and how they can be enabled by technology. You have extensive working experience with software development in e-commerce, app and/or web domain with good knowledge of business analysis methods and tools. You also have an awareness of business and technology trends that can impact the business environment.

You are comfortable with both strategic and tactical activities and have a proven track record working in an agile set up. And you are motivated by a deep compassion for customers and the problems they  face. Learning and delivering value as a team is your passion. You also have good communication and networking skills with the ability to co-operate and anchor with various stakeholders. And you are enthusiastic about enabling ‘a better everyday life’ through technology and digital innovation.

About us

Our vision, to create a better everyday life for the many people, influences everything we do. It’s a vision that lives in the everyday efforts of all co-workers, all over the world. 

Fulfilling the IKEA vision requires a strong, efficient, and sustainable business setup. That's why it's built on a franchise system. The IKEA Franchisor, Inter IKEA Systems B.V., is the worldwide owner of the IKEA Concept, and has the responsibility to ensure that the IKEA Concept stays attractive and competitive while enabling growth and a profitable business for IKEA franchisees.

Retail Operation Solutions & Support is an integral part of Core Business Franchise and consists of a team of people with passion for retail and competence in business and technology. We provide IKEA retailers with a set of digital products and services that are integrated to IKEA value chain and supporting the omnichannel IKEA Concept. We call this the Retail Package and it covers key capabilities for retail operations.

Take time to explore the IKEA Franchise system here, and read more about us here

About the role

As Business Analyst you will identify opportunities to improve the IKEA omni-channel customer experience through the development of profile pages as a starting point. At IKEA, we see the customers journey through their eyes to fully understand their experiences. That’s where we can find solutions that improves the customer experience.

You will solve customer problems together with the product team in discovery. With both business and technical understanding, you and the team will define potential product requirements that are viable, feasible, useable, and valuable. During which you will also work with stakeholders to anchor team findings.

When it comes to delivery, you and the product team will work together to deliver the product requirements selected in the discovery process to production. As a business analyst your responsibilities will include measuring both customer usage and business impact of the delivered requirements.  You will also report these findings to the same stakeholders as you engage with in discovery as well as support product communication and validation in the delivery context.

As such the role is a part of an agile product team. As a member of the team, you are expected to actively participate in and contribute to the team ways of working.

Additional Information

A few more details for you

This is a full-time role (40 hours per week) located in Malmö, Sweden. When the situation improves, you will be prepared to travel internationally 50 days a year. You will report to the Sales & Range Processes Manager.

September 17th, 2021, is the closing date to apply for this role. Please send your application – CV and motivation – in English and tell us why you would be a good fit. We look forward to hearing from you!

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