Product Quality Internship in Quality Support Center Europe (m/f/d, fulltime, 6 months)

  • Dortmund, Germany
  • Intern

Company Description

IKEA offers well-designed, functional home furnishings at prices so low that as many people as possible can afford them. The role of IKEA Purchasing & Logistics is to buy, produce and distribute the IKEA range at the lowest total cost, making high quality available to the customer under good social and environmental conditions.

Dortmund office belongs to Purchasing and Logistics area North and consists of several business units, such as Purchasing Development, Supply Chain Operations with Quality Support Centre (QSC), Supply Chain Development, and support functions like People & Culture, Admin & Finance.

Job Description

You see things a little differently. So, do we. We believe that what you value is more important than what your CV says. We offer positions that will challenge your skills and let you grow. Come see things a little differently with us.

We are looking for a 6-month support within the Product Quality team in Quality Support Centre EU (QSC).

About the role

It’s all about satisfied customers in our Quality Direction!

Our goal is to be faster and to provide more effective actions to quality deviations to ultimately reach greater success in the stores due to higher customer experienced quality. To meet the high expectations of our customers we have built up the Quality Support Centre structure globally.

We, as Quality Support Centre (QSC), organize and manage the quality deviation process together with our key stakeholders while always keeping customer expectations in mind. We achieve this through analyzing the potential quality deviations that our stores and distribution centers report to us. As franchisor, we need to secure that the franchisees get reimbursed and find a solution for the defected goods.  Moreover, we collaborate with our stakeholders to ensure that we learn from our mistakes and therefore, improve the quality of our goods and our processes.

QSC has two mandates: (1) Product Quality, where we, together with our stakeholders, ensure our customers ultimately purchase a product that has been well designed and produced, and meets our IKEA product requirements. ​​(2) Supply Quality, where we secure that our food and home furnishing products are well-protected and handled with care and that they reach our customers in good conditions.​  

As Product Quality Intern in the QSC Europe you actively contribute to the development of the product quality deviation process in the IKEA Supply Chain. 

In your role as product quality intern, you will:

  • Actively contribute to QSC activities to meet Global Quality goals in line with our Strategies.
  • Lead the interaction with involved stakeholders and coordinate an efficient and sustainable correction process to ensure high customer experienced quality.
  • Find better ways of working by improving/ developing processes.


  • Studies in engineering, business administration, supply chain or similar, with an interest in quality management and process optimization
  • Fluent in English, both written and spoken
  • Strong communications skills
  • Good project management skills
  • Advanced skills in MS Office (Excel and PowerPoint)

Additional Information

We are looking forward to hearing from you soon!

We offer you a variety of tasks with a fun, friendly, non-hierarchical, open, and international team atmosphere. We also hope you want to contribute with your unique competence to IKEAs future growth!

Sounds interesting?

Submit your application online via our recruitment system SmartRecruiters as soon as possible but latest on 30.06.2021. If you have questions regarding this position, please send an email to the recruiting team via SmartRecruiters and we will come back to you.

Please, note that this internship is in Dortmund, Germany and it is expected to start in September/October 2021. We look forward to receiving your application in English. We only accept applications via our recruitment system. In some cases, recruitment processes may take time, so we kindly ask you to be patient in this regard.

Our culture and values are based on equal opportunities, and we are happy to consider applications from individuals with disabilities.


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