You see things a little differently. So do we! Are you ready to make a difference and grow? Come see things a little differently with us. Find more IKEA jobs at IKEA Jobs | See all job openings.

About you
You will be part of the Concept Description Usability Specialists team, and have your assignment within the co-worker content experience programme. There you will be designing and building interaction designs – semantic full stack – improving the usability. For that working closely together with other UX specialists as well as other professionals. Acting on feedback from colleagues who have your designs tested. Structurally improving our usability scores/KPI’s with the designs of the programme team you are part of.

About us
Our vision, to create a better everyday life for the many people, influences everything we do. It’s a vision that lives in the everyday efforts of all co-workers, all over the world. 

Fulfilling the IKEA vision requires a strong, efficient and sustainable business setup. That's why it's built on a franchise system. The IKEA Franchisor, Inter IKEA Systems B.V.,  is the worldwide owner of the IKEA Concept, and has the responsibility to ensure that the IKEA Concept stays attractive and competitive while enabling growth and a profitable business for IKEA franchisees.

Take time to explore the IKEA Franchise system at The IKEA franchise system, and read more about us at About us (ikea.com)

The IKEA Concept Description team documents the IKEA Concept and related information for reference and effective use by the IKEA franchisees and their co-workers. As Concept Description Usability Specialists we work on structurally improving the user experience of the IKEA Concept Description for all IKEA co-workers around the world. For this we maintain and incrementally improve the current situation, as well as work on more fundamental steps forward.

We are taking great strides in the form of our co-worker content experience programme. It aims to innovate on an optimal user experience for our many co-workers to enable them to better meet the many customers. The programme combines our IKEA Concept knowledge with formal learning, user generated content and personalization, as well as other capabilities (which we don’t know as yet) supporting IKEA co-workers with the content they need in one orchestrated place.

About the role
The ideal candidate – still apply if you don’t tick all the boxes – is willing and able to:

• by semantic data, auditory/textual/2D/3D, including all relevant interactions, as well as delivering that to different client platforms (such as web, iPad OS, iOS, Android, HoloLens). Using next-generation UX design patterns and technologies where needed. This is not the regular kind of front-end or a website, quite substantial coding skills and level are required. If needed to build even things from scratch.
• champion accessibility leading by example, advocating, setting and improving quality levels for it, applying WCAG2.1 or similar. Also bringing operational colleagues up to speed, helping them to grow next level and into the new situation.
• integrate (front-ends of) existing systems either technically or cosmetically, either of web-based sources or apps, actively supporting an integrative approach simplifying the co-worker experience.
• work in and across enterprise level organizations: Inter IKEA Systems B.V., IKEA of Sweden, Ingka and other retail organisations etc.
• work within given design boundaries because of system characteristics, future developments, corporate (UX) design and technology standards, set vision etc.
• base your design on both generic UX and specific UX knowledge: applying UX patterns, standards, good practices and generic UX research, basing your design decisions on that, as well as on specific user data and testing.
• think and advise beyond own role and current technical possibilities being aware of the bigger picture: the overall user experience, potential future systems capabilities, organisational realities, need to achieve short and long term (business) results.
• be really hands on; come up with whatever kind of solution that is needed, either highly traditional or totally out of the box, depending on what is fitting. Closely cooperating while adhering to your specific role within the bigger picture, as other colleagues are working on closely related aspects.
• use or learn to use relevant tools and systems, including Figma, PoolParty, Atlassian suite (Jira, Confluence, etc.), Miro, IKEA Digital Design System, IKEA Skapa, Microsoft Office and Teams.
• be a fun, engaged and involved team member of both a geographically spread programme and line team. As well as a communicative bridgebuilder in general.

And also has either the formal qualification or similar level of working, thinking and knowledge of a master in information science, computer science or related field, paired with a specialism in web-based front-ending and interaction design. More specifically you are knowledgable about web technology (HTML5, CCS3, JavaScript, PHP, Ajax), web 3.0 UX design and semantic web stack (SPARQL, OWL, RDF, XML, etc.), accessibility (WCAG2.1), navigation design, user-interface design, continuous delivery, different user research methods, UX roles, UX deliverables, UX process/user centered design (UCD)/design thinking, interaction design patterns, as well as – to a relevant extend – of specialised and related fields such as web 2.0/social media design, information architecture, search, globalization, 3D/VR/AR, WebXR, Unity, content management systems (Sitecore), talent management systems (Cornerstone).

The internal function title will be UX front-end specialist

A few more details for you
You report to the Concept Description Usability Manager. That said, it’s critical to work cross-functionally with other colleagues particularly in IKEA Franchisor and in other IKEA organisations.

This position is full-time (forty hours per week), for one year with intended renewal and is located in Delft, the Netherlands. Some travel may be required (after the COVID-19 restrictions and terms are clear). 

Please send your application – CV and letter of motivation – in English by Friday 14 May 2021. We really want to get to know you, so make sure you tell us why you want to work at IKEA and why you would be a good fit.