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About us
Inter IKEA Systems (Core Business Franchise) owns the IKEA Concept and is the worldwide IKEA franchisor. We are specifically responsible for the IKEA strategic framework, ensuring the IKEA Concept is updated, relevant, implemented and followed-up – together with all IKEA trademark users.

How do we do this? By enabling people across the IKEA value chain, and creating unique content to develop the IKEA business. Here are some examples of our different assignments. 

• We develop solutions that will ensure a unique and successful meeting with IKEA customers.
• We lead the work around when and how IKEA expands in the world, enabling one common way of working with high impact at a low cost.
• We create the preconditions to strengthen the IKEA Culture and develop the right competence to meet customer and business needs.

An important part of our success is our unique culture and open working environment. Together, we create a workplace where everyone feels free to be themselves – to experiment, try new ways, and dare to ask, “What if…?” We believe in everyday personal growth and offer the opportunity to develop your career globally.

Read more about us at: https://about.ikea.com/

About the role
We are now looking for a Process Leader for the Business Steering team. The Business Steering function at Inter IKEA Systems is founded in a strong IKEA Culture, with unique values, and has a long-term view on doing good business, helping us to create trustworthy and sustainable relationships with all stakeholders.

A small team of dedicated professionals that enable the organisation to move from vision to action, by leading the BPL/APL process for Franchise and ensuring the connection with the One IKEA BPL that provides business performance management and follow up, including making business insights available to the IKEA franchise system. This team is also responsible for portfolio management and franchise offer management.

The Process Leader is accountable for designing, documenting and measuring the business processes to deliver on agreed results. In this position we also expect that the process development towards the company goals and directions are according to the set governance structure.

One important focus at the moment is to further improve and develop (new) processes to enable flexibility and responsive ways of working, focusing on optimizing the value for the entire organization.

This role contains mainly the following areas of work:

• Continuous improvement agenda for the individual processes;
• Involvement that new or changed processes are integrated to the continuously operating process;
• Prioritizing of development activities in order to reach best company total output;
• Consistency and interdependencies in the process development towards connected processes;
• Follow up of process and improvement of the output from introduced approaches, systems, KPI’s and methods.
• Implementation and establishment of the process, process orientation and methods including identifying competence development needs.

About you
In this role you enable change and lead directly and indirectly the processes developments.

You contribute to work closely together with peers across the totality of Core Business Franchise and across IKEA to strengthen and contribute to a strong and relevant IKEA franchise offer.

A few more details for you
This is a full time role (32-40 hours per week) located in Delft, the Netherlands. You will report to the Elena Alemanno, Business Steering Manager.

31 January 2021 is the closing date to apply for this role. Please send your application – CV and motivation – in English and tell us why you would be a good fit. We look forward to hearing from you!