Quality Support Centre Operations Specialist / Supply Chain Operations

  • King of Prussia, PA, USA
  • Full-time

Company Description

About the company

IKEA Purchasing Services (US) Inc.’s main office is in King of Prussia, PA and is a subsidiary of the Inter IKEA Group.

The IKEA brand is one of the most successful home furnishing brands in the world. We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people. IKEA stores offer almost 10,000 affordable home furnishing products and solutions. Today there are over 392 IKEA stores in 48 countries around the world.

The Inter IKEA Group is a part of Inter IKEA Systems B.V., owner of the IKEA Concept and worldwide IKEA franchisor.

Job Description

About the assignment

The Quality Operations Specialist will be responsible for several different things. These include but are not limited to:

Actively contribute to the QSC action plan activities to secure goals set in line with Quality for Life strategy and Supply Strategy are met

Lead the analyzation, handling and communication flow of Quality Reports from receiving units in the region and secure resolution is given to improve customers quality experience

Responsible to identify the scope of a case in a region, initiate investigation requests and use productive communication channel to provide a documentation that enables stakeholders to do quality root cause analysis

Lead the buyer claim calculation and facilitation flow by steering the interaction with all stakeholders, suggest feasible actions for stock on hand and prepare the wholesaler financial settlement process

Responsible for own development to make efficient utilization of tools and working methods to establish a common team work flow process

Lead the own case follow up according to goals and keep the communication process between the stakeholders up and running until the resolution can be provided and case can be closed

Part of a local QSC team and thereby contributing to the development on IKEA non-compliant flow process


About you

Good understanding of the Quality for Life Strategy, Supply Strategy and QSC Action Plan

Good knowledge and commitment to contribute to QSC activities and achieve results

Good understanding of customer needs and expectations regarding quality performance and high ability to transfer to daily business

Very good knowledge about tools and working methods to use them in an efficient way for business processes

Very good communication skills to create a common base for stakeholders to find best solutions for our customers

Good knowledge of IKEA value chain and how key stakeholders interact in the non-compliant workflow

Good understanding of logistical processes in handling and production and their influence on customer quality needs and expectations

Additional Information

This position is based in King of Prussia, Pennsylvania, USA. The selection process will take place continuously, so please send in your application in English as soon as possible.


Co-workers within IKEA Supply lead an exciting life! The mission is to develop business with suppliers in order to deliver IKEA products to our stores located around the world. The goal is to meet the price, quality and quantity expectations of our customers. In our Purchasing & Logistics Area we are working with suppliers within the whole Americas and have offices in King of Prussia, USA; Curitiba, Brazil and soon Mexico City, Mexico.


All your information will be kept confidential according to EEO guidelines.

At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! 


We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.  


Want to learn more about current opportunities? Come say Hej (hello in Swedish) here: www.inter.ikea.com/en/careers/work-with-us/index.html 

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