“IKEA offers well-designed, functional home furnishings at prices so low that as many people as possible can afford them. The role of the supply process is to buy, produce and distribute the IKEA range at the lowest total cost, making high quality available to the customer under good social and environmental conditions. IKEA Purchasing Area South East Asia has co-workers based in Ho Chi Minh City, Bangkok and Jakarta; and is one of nine Purchasing Areas in the world”

Purpose of function:

-        To secure effective information technology (IT) that supports Inter IKEA business processes by maintaining, developing and supporting reliable, robust and efficient IT solutions.

-        To be the local business partner responsible for IT issues and working as one seamless IT organisation with IT Delivery and Demand.

-        To secure local IT operations and ensure that technology solutions are delivered within Purchasing & Logistics Area to high standards to meet the needs of co-workers in order to reach the goals.

Purpose of the job:

-        Provide professional onsite IT support with a high service level to local co-workers.

-        Secure the support for a number of Inter IKEA IT systems and ensure the knowledge is kept professionally up-to-date about advances in technology.

-        Secure organisational deliverables according to established Inter IKEA priorities through the development of a competent and high performing organisation based on the needs of today and tomorrow.

-        Be the link between central stakeholders and the office in the country.

Assignments

-        Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities according to agreed goals, defined strategies and budget.

-         Take necessary decisions and actions to solve issues, as well as prioritise issues according to business needs in close co-operation with the global Single Point of Contact (Helpdesk) in an efficient and professional manner.

-        Perform all daily tasks according to set procedures, rules and guidelines and ensure that they are aligned within the organization.

-        Provide technical training to end users at any time, act as an ambassador of Inter IKEA values, Inter IKEA IT and Role Model for Fact-based Business leadership in the country.

-        Maintain and ensure continuous uptime of the onsite IT infrastructure

-        Secure efficiency within the team through simple and cost-efficient ways of working

-        Responsible for the budget and overall Country IT investments

-        Monitor the development of IT technologies and system trends, and evaluate their possible business benefits.

-        Responsible for IT security in close co-operation with risk management and information security.

-        Manage relationships with Inter IKEA IT, vendors, contractors, service providers and other stakeholders, such as local co-workers.

-        Respond to IT emergency situations.

-        At any time, act as an ambassador of Inter IKEA values

-      5+ year experience of working within IT, preferably in global organisations

-      Having strong knowledge and working experience with IT infrastructure including Cisco router/switch/wireless network, Windows servers, Active Directory, Windows desktop management in an enterprise environment

-      Good knowledge of IT service management, information security and data privacy processes, guidelines

-      Experience of implementing and supporting meeting room equipment, video conferencing, server room

-      Experience of managing vendors, service providers

-      Good knowledge and experience in project management tools and methodology

-      Self-reliant and motivated with a proven ability to work as part of a team as well as independently

-      Service-minded and professional, putting the end users’ needs and Inter IKEA business operations in focus

-      Verbal and written fluency in English

Local employment (local compensation & benefits) located in our Ho Chi Minh office in Vietnam.

We are interviewing continuously. So don’t hesitate to apply today by submitting your CV and motivational letter in English.

If you want to be part of something big, this could be the right challenge for you. We are looking forward to getting to know you soon!