Service Operation Owner

  • Älmhult, Sweden
  • Full-time

Company Description

Digitalization is one of the main enablers for making our offer more relevant for the many people. Global Support provides business solutions for IKEA Components and are divided into different Solution Areas. We bring IT and business competencies together through common ways of working. We are responsible for developing new business solutions and keeping existing solutions relevant and running. We are now in a change, reinforcing the organization with the competencies and capabilities we need for the future.

We are looking for a Service Operation Owner to our Solution Area, Steer and Enable.

Do you want to join us on our journey?

Job Description

The role as Service Operations Owner will be the main responsible for our relations with the different partners we have within the area of Integration and Infrastructure delivery.

You will handle all aspects of IT Service delivery of the assigned IT services. This includes management of service operations, execution of life cycle management, IT Service performance in accordance with service level agreements, management of supplier operational delivery and budgets/follow up for the assigned service(s).

You will be responsible:

  • To lead the end-to-end delivery of running IT services for the assigned service(s).
  • To establish internal and external agreements as required to fulfill SLA for the assigned service(s).
  • Responsible to manage the budget and forecasts, follow up cost development and secure improvements in cost efficiency 
  • To secure fit for purpose infrastructure architecture and design for the assigned service(s) in cooperation with e.g. solution owners, solution architects, IT architects and vendors. Secure that continual improvements of the assigned service(s) is driven within the same value chain.

You will also contribute in relevant governance forums, steering groups and forums connected to the solution area. Responsible for planning, follow-up and communication of IT service related activities for the assigned service(s), e.g. deployment execution, monitoring and reporting and activities within availability and capacity management.


As a base for your motivation and inspiration you have a great interest in the many peoples life at home. Your stakeholders is both internal and external. You are strong in managing relations and build trust, and know how to work through the networks you have. You are solution oriented, good in finding new ways and you are passionate about IKEA, our vision, business idea and values. Preferably you have experience from a similar role at IKEA.

Furthermore you have:

  • Good knowledge of vendor and contract management
  • Solid knowledge of Information Technology and IT service operations 
  • Good knowledge of integration and infrastructure management    
  • Good knowledge of cost management

Additional Information

What can IKEA Components offer you?

IKEA offers an exciting and empowering work environment in a global marketplace. As the world’s leader in life at home, you have exceptional opportunities to grow and develop along with and within IKEA. In this position, in a small but still global company within the IKEA Group, you will get the opportunity both to influence, and to work close to the business and decisions. You will get to work in a flexible and friendly environment that is characterized by humour and a willingness to share. At IKEA Components we pride ourselves with an open and warm climate and a prestigeless approach.

In this role you will report to Susanne Brehmer, Solution Area manager. For questions regarding the recruitment process, please contact Recruitment Specialist Jonas Levin +46 728865384

About IKEA Components
IKEA Components task within IKEA Range & Supply is to pursue the development of future unique and customer friendly solutions within fittings and components to the IKEA range.

We create substantial cost and quality benefits for IKEA in our development and trade of raw materials, components and fittings. 

IKEA Components is part of the IKEA group and shares the IKEA vision and values. Our business is global and we are 1500 employees based in Sweden, Slovakia and China.
Through co-operation with IKEA Purchasing Offices we are in addition represented at several other sites around the world.

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