IKEA Components China – Local IT Technician

  • Fengxian, Shanghai, China
  • Full-time

Company Description

ABOUT US

The task of IKEA Components within IKEA is to pursue the development of future unique and customer-friendly solutions within fittings and components to the IKEA range. We create substantial cost and quality benefits for IKEA in our development and supply of raw materials, components and fittings. IKEA Components is part of the Inter IKEA group and shares the IKEA vision and values. Our business is global and employs 1500 people based in Sweden, Slovakia and China. Through co-operation with IKEA Purchasing and Logistic areas, we are also represented at several other sites around the world.

Job Description

About the Job:

To provide professional onsite IT support to ensure the knowledge is kept professionally up-to-date about advances in technology. Be part of a global organisation with global routines and that uidelines and tools are used correctly within business unit. Local Business Partner to be responsible for local IT issues.

•Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities.

•Analyse, resolve and document onsite support cases in close co-operation with the IT solution support/analyst in an efficient and professional manner.

•Perform all daily tasks according to set procedures, rules and guidelines.

•Provide technical training to end users.

•Act as an ambassador for IKEA Components.

•Maintain and ensure continuous uptime of the onsite IT infrastructure. participate as a resource in projects.

•Take necessary decisions and actions to solve issues, as well as prioritise issues according to business needs, and know when and how to escalate an issue in the support chain.

•Contribute to the local organisation's IT budget process when required.

•Perform and manage planned activities, such as IT installations, upgrades, local rebuilds and maintenance activities.

•Analyse, resolve and document onsite support cases in close co-operation with the IT solution support/analyst in an efficient and professional manner.

•Perform all daily tasks according to set procedures, rules and guidelines.

•Provide technical training to end users.

•Act as an ambassador for IKEA Components.

•Maintain and ensure continuous uptime of the onsite IT infrastructure. participate as a resource in projects.

•Take necessary decisions and actions to solve issues, as well as prioritise issues according to business needs, and know when and how to escalate an issue in the support chain.

•Contribute to the local organisation's IT budget process when required.

Qualifications

•Knowledge and experience of server configurations/installations (focus on Microsoft Products)

•Knowledge of network configurations, structure, integration and installation

•Knowledge of end-user support including workstation/laptop support

•Knowledge of project and change management

•Good in writing and speaking English

•Ability to act in a service minded and professional way, putting the end-users needs in focus.

Additional Information

Do you have what it takes to challenge and uphold an environment where the IKEA culture is a strong and living reality?


We are looking for you who together with us at IKEA Components P&D China actively want to build people and business together and ensure that we are an excellent place to work and develop. IKEA Components in China stands in front of a fantastic journey,with ambitious expansion plans to build a new factory for our packaging operations in Nantong.

IKEA Components, Global Support and the IT function contributes to the Growing IKEA Together 2020. We do this by driving and clarifying the common, new ways of leading, working and organising - enabling IKEA leaders to lead IKEA Together - always with the customer in focus.

This role will be mainly responsible for o secure effective information technology (IT)  that supports IKEA business processes by maintaining, developing and supporting reliable, robust and efficient IT solutions. This role will report to HR Manager and matrix report to Team Leader application anagement in Sweden.

Please join us for a fantastic journey! interest? please contact Emma Xu

Privacy Policy