There are several processes within IKEA resolving deviations related to our product range and now we are looking for a Product Case Manager to join the current Product Risk & Deviation Team in the Development Function.

Purpose with the job
To make the range sellable and secure safe and healthy products that corresponds to legislations, requirements and exceed customer expectations by managing, leading and coordinating work and related actions to resolve deviations and by securing that defined objectives are delivered on time and within budget

Your tasks will include
The overall assignment is to, within the Safety, Compliance and Quality Alarm process, improve Customer satisfaction, reduce Cost of poor Quality, eliminate product non-compliance, and reduce impact of the deviation for our customers.

You will also:

• Assess and Classify incoming deviations,
• Lead and manage the assigned cases according to defined process
• Create and manage the project time plan for the case
• Lead and manage the resources involved in the case
  
• Assure that the case progresses according to plan and within scope
• Secure Product Risk Council preparations and decision(s) when needed
• Drive escalations to decision
• Document and inform key stake holders concerned about case status
• Assure the execution of case related actions (Immediate action, CAPA, Corrective Action and Preventive Action, Correction, Claim, risk communication, recall and notification)
• Follow-up decided actions
• Manage evaluation of actions executed after close and handover project results to business
• Share the learning to relevant stakeholders

Your knowledge, skills and experience include:

• Good knowledge in deviation handling within the area of Product Quality and/or Safety & Compliance across a global supply chain set up
• Preferable basic knowledge regarding global product requirements related to the IKEA range
• Several years working experiences in a leading position within quality field within a supply chain or product development. You can also have experience from a leading position in Retail e.g. Recovery
• Excellent knowledge and strong experience in project and stakeholder management
• Excellent communication and presentation skills
• Excellent language skills in English, both written and oral
  

Team Spirit and Personality

We are a high functioning team with specialists that are dedicated to togetherness, transparency and service mindedness and we believe in “right from me approach”. We share a positive view that anything is possible and that we take responsibility for what we do. As our new team member we would like you to be equality dedicated to the above in order to maintaining the good team spirit and securing our deliveries. We are a happy and energetic team that tries to celebrate even the smallest victory and any opportunity to laugh is a good one.

Is this the right challenge for you?

If you are a positive person with a passion for challenge and not afraid of a little chaos in an ever changing world, this could be a job for you. We believe you are a strong Leader and act from a holistic view across functions with a pragmatic approach and decisiveness to take the next steps. You live and promote IKEA values and principles, as well as you believe in the concept of ‘One IKEA’ and using process orientation and your heart as an enabler for this.

Sounds interesting?

We look forward to receiving your application in English by latest 15th of February.

If you have questions about the position, please contact Mikołaj Huhn, Quality Alarms Manager. If questions regarding the recruitment process, please contact Recruitment Specialist Måns Persson, Talent Team.

IKEA of Sweden, or IoS, is responsible for developing the IKEA range and making it available to stores and customers all over the world. IoS is based in Älmhult – the heart of IKEA and the centre of IKEA range development and Supply Chain