At Intellihub, we're not just about metering and data solutions – we're about our people. Our team of passionate individuals drives our mission to simplify the energy transition and make a real difference in the lives of millions of people across Australia and New Zealand.  But our success is not just measured by numbers. It's measured by the diverse and inclusive culture we foster within our team, where everyone is valued and given equal opportunities to thrive in a positive, safe and productive workplace.

Providing smart metering devices and services to over 50 energy retailers across ANZ, our reach is growing rapidly. But the true breadth of what we do goes beyond the meter, touching everything from solar to water, virtual power plants to electric vehicle charging.

The Level 2 Technical Support Engineer is highly competent and capable in addressing and resolving complex technical issues that are escalated from Level 1 or Level 3 Support.   This role involves diagnosing and troubleshooting advanced hardware and software problems, ensuring that end user compute devices, systems, and networks run smoothly. With a strong customer focus, you will work across both IT and business stakeholders, you will deliver high-quality customer service across users working from home, office and offshore. 

• Ensuring the security of IT systems and networks, including implementing appropriate security measures, monitoring, and incident response
• Administrator and maintain software asset management, end-user experience monitoring, MS Intune, Microsoft desktop, Endpoint Manager, and other MDM MAM platforms
• Demonstrated personal qualities including experience training and mentoring of junior/helpdesk staff as part of IT talent development
• Provide expert technology support across the network and infrastructure services
• Identify, troubleshoot, and resolve incidents through to documenting findings and recommendations
• Maintain and continuously improve Intellihub EUC systems
• Participate in an after-hours support schedule for critical incident management
• Managing Active Directory, including user management, group policies, and access controls
• Take initiative and respond to time-sensitive situations
• Promote a safe and healthy work environment and contribute to continual improvement in quality and performance at Intellihub by complying with all relevant policies and procedures

• Tertiary qualifications in computer science highly desirable
• Expertise in various operating systems, network configurations, and security protocols to maintain IT infrastructure
• Enjoy providing great customer service and have a genuine appetite to learn
• Detail-orientated with strong analytical and problem-solving capabilities
• Organised with the ability to work on multiple concurrent tasks and adapt to shifting priorities
• Proven support and implementation experience in Microsoft Windows desktop operating systems
• Experience with Windows operating system and applications administration and deployments
• Capable of working on Active Directory and Azure Active Directory
• Familiarity with networking concepts, protocols, services, and technologies
• Strong knowledge of O365 or M365
• Knowledge and understanding of IT Service Management frameworks
• Driven to achieve positive outcomes with willingness to proactively lean in
• Excellent oral and written communication skills