IntelligenceBank is the leading marketing operations platform, helping clients across key industries including healthcare, financial services, government and retail to better streamline their content management and ensure it's legally compliant. Our high-growth and fast-paced environment is big on culture, learning and ensuring we provide the best outcomes for our clients around the world.

Join us in our mission to redefine the boundaries of innovation and product excellence. Right now we're on the lookout for an Implementation Specialist to help us ensure we're setting up our clients for success from Day One! 

Reporting to the Implementation Director, you'll be responsible for the implementation process from initiation to completion, working closely with clients to understand their requirements to configure and deliver value using our platform. Read on for a snapshot of what your key focuses in the role will be:

• Configuration: Hands on configuration of client platforms to agreed scope and milestone deliverables, following our implementation best practice approach.

• Transition: Work closely with the Account Manager allocated to the account, ensuring the smooth transition from project to BAU

• Deliverables: Ensure accurate and timely project tracking, including risks, notes, all internal resource and consulting hours allocation

• Product: Become a product expert, learn how to ‘wrap’ IntelligenceBank around customer use cases so implementations can be thoughtful and well executed solutions according to contract inclusions and client use cases

• Support: Troubleshoot client issues, raise tickets and own follow up of resolution with the Development team

• People: Manage internal and client stakeholders with competing priorities and timelines. Engagement could be defined as, but not limited to, client meetings, workshops, presentations and training

• Training: Delivery of training services which may include Administrator training, workshops, end user training and pop-up sessions.

This role requires a blend of technical expertise, project and time management skills and strong client-facing communication abilities. We’re a small close-knit team looking for someone who thrives working both independently and with others.

To ensure your success in the role we do have a few key requirements so read on and see if any of these align with your skills and experience: 

• Experience managing implementation projects within a fast moving SaaS company is essential.

• Project Management skills including project scoping, requirements gathering and analysis.

• Strong time management and prioritisation skills.

• Strong customer service skills and stakeholder management across different levels.

• Ability to lead discussions - solutioning, workshops, training and/or meetings in general.

• Excellent written and verbal communication skills with exceptional attention to detail.

• Competent in MS Office and creating presentations for clients.

• Training facilitation experience is preferred.

• Understanding of marketing technology or marketing landscape would be useful

Next Steps: 

Once you’ve applied, your application will be reviewed by one of our team and you’ll be updated by phone or email regarding its status. 

Our application process includes phone screening, face to face interviews covering behavioural and technical questions that address our values as well as the requirements of the role you’ve applied for and, finally, references and criminal history checks. 

So apply now and we look forward to getting to learn more about you! 

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