With an enviable, multi award winning product portfolio, IntelligenceBank is leading the way when it comes to innovative marketing operations solutions.

A rapidly scaling, innovative and enthusiastic organisation, we believe in surrounding ourselves with good people. We strive to deliver the best outcomes for our customers, our partners and our people and to deliver on our brand promise to “Make Work Seem Less”.

To support us in realizing our ambitious goals, we are looking for a high-energy Strategic Account Manager with a proven track record of closing deals and growing successful enterprise partnerships in a high growth SaaS company. Reporting to the VP of Customer Success, you will manage relationships and drive to unlock the potential of your IntelligenceBank customer portfolio. You will closely collaborate with our Customer Success team to build a pipeline, and complete sales.

Our ideal candidate:

• Is customer obsessed and has demonstrated experience in enterprise sales or account management selling a portfolio of SaaS products B2B

• Loves to sell & is passionate about the art of selling

• Is a self-motivated learner who thrives in a fast-paced environment

• Possesses excellent communication skills and natural ability to build relationships

• Is organized and has strong time management skills - you can juggle multiple initiatives and customer situations simultaneously

• Enjoys working cross-functionally and collaborating in a team environment

As a Strategic Account Manager you will:

• Become the trusted advisor to a portfolio of IntelligenceBank customers

• Develop new business opportunities with existing clients by promoting company products and services.

• Coordinate with Customer Success team to identify and develop new expansion opportunities

• Manage relationships with external customer leaders, stakeholders and subject matter experts.

• Consult to analyze needs and identify new services or changes to existing services.

• Build and maintain a pipeline of upsell and expansion opportunities within your customer portfolio

• Maintain accurate and up to date notes, contacts, opportunities, and activities against all accounts in Salesforce

What you bring:

• Demonstrated experience in a customer facing role; preferably in sales, account management, or an equivalent role for a SaaS company

• Prior experience closing net new or expansion revenue of $1M ARR per year.

• Ability to develop strong customer relationships, manage expectations, and problem-solve

• Ability to present, communicate, and work effectively with others

• Outstanding probing and listening skills

• Strong analytical skills and use of data to help drive adoption, uncover opportunities and risk.

• Experience with Digital Asset Management (DAM) or Marketing Operations (MOPs) software a plus

• Experience with Salesforce and other SaaS tools a plus

We’re always interested in knowing about your motivations and aspirations and how they might align with our goals. We aren’t looking to tick a lot of boxes and our focus isn’t just on the role today but its future opportunities and potential. We've a great track record of promoting within this team so the job you start with us is just the start of your journey at IB!

Next Steps: 

Once you’ve applied, your application will be reviewed by one of our team and you’ll be updated by phone or email regarding its status. 

Our application process includes phone screening, face to face interviews covering behavioural and technical questions that address our values as well as the requirements of the role you’ve applied for and, finally, references and criminal history checks. 

So apply now and we look forward to getting to learn more about you! 

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