Senior Delivery Manager

  • 40 City Rd, Southbank VIC 3006, Australia
  • Full-time

Company Description

Consistently ranked and rated by Deloitte as one of APAC’s Top 500 Fastest Growing Businesses and recently ranked No.1 by G2’s Relationship Index for Digital Asset Management, IntelligenceBank is leading the way when it comes to innovative marketing operations platforms.

A rapidly scaling, innovative and enthusiastic organisation, we believe in surrounding ourselves with good people. We strive to deliver the best outcomes for our customers, our partners and our people and to Make Work Seem Less.  

Our values underpin how we work and are at the core of everything we do;

  • Make the complex simple 
  • We do what we say 
  • Six star service 
  • Spark innovation 
  • Be great together 
  • Excellence 

Job Description

As part of our ongoing growth, we have a newly created role for a Senior Delivery Manager to join our Customer Success Implementation team. Reporting to the Delivery Director, this is a ‘player/coach’ role that oversees the management of a portfolio of allocated projects, as well as day to day management oversight of a team of Implementation Managers. 

Key focuses of the role include but are not limited to the following:

  • Lead, mentor and oversee all implementation delivery projects to ensure they are delivered on time and to a high-quality standard.

  • Manage relationships with senior client contacts and other leadership to provide key leadership, oversight and recommendations for projects.

  • Identify opportunities to improve other structural, process and operational systems required by the business or client.

  • Manage the overall workload of your own projects and those of your designated team of the implementation team to ensure projects are delivered professionally, on time and on budget. 

  • Create a culture of passion, continuous learning and education, high quality standards, great communication and excellence amongst your team members.

  • Become a product expert, learn how to ‘wrap’ IntelligenceBank around customer use cases so implementations can be thoughtful solutions.

  • For larger projects, engage with new business scoping & estimating activities, including providing resource estimates & capacity management oversight. This is always tracked in a detailed project plan and schedule.

  • Establish clearly defined goals, objectives, responsibilities, competencies and development plans for each member of the team, with support and input from the VP, Customer Success where needed.

  • Ensure team members are appropriately skilled and/or trained to deliver their roles and have systems and processes established to ensure quality of their outputs.


About You

We’re looking for a proven people leader who possesses a technical mindset and is keen to get in on the ground floor of a growing business. You’re comfortable working at pace and in a greenfield environment. To ensure your success in the role we do have a few key requirements so read on and see if any of these align with your skills and experience;

  • Implementation delivery experience within a SaaS/software or professional services consulting business

  • Passion for solving business and technology challenges with leading edge solutions

  • Energetic, motivated and driven with highly developed relationship skills

  • Well-developed mediation and negotiation skills

  • People management skills

  • Technical understanding: Single Sign On, APIs, Integrations.

  • Exposure to large marketing team-based environments

  • HTML, Bootstrap, CSS, Java, Zapier integration experience

  • Proven experience delivering implementation solutions to external clients

  • Requirements gathering skills

Additional Information

In return for your hard work we can promise you:

  • A creative, energetic workplace with endless opportunity to learn, earn and grow

  • You'll be part of a large, collaborative and fast growing team - learn from some experienced colleagues

  • The opportunity to be part of a great growth story

  • An immediate start for the right candidate - package will be dependent on skills and any relevant work experience

Next Steps: 

Once you’ve applied, your application will be reviewed by one of our team and you’ll be updated by phone or email regarding its status. 

Our application process includes phone screening, face to face/zoom interviews covering behavioural and technical questions that address our values as well as the requirements of the role you’ve applied for and, finally, references and criminal history checks. 

So apply now and we look forward to getting to learn more about you!   

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