Implementation Delivery Lead

  • 40 City Rd, Southbank VIC 3006, Australia
  • Full-time

Company Description

Consistently rated by Deloitte as one of APAC’s Top 500 Fastest Growing Businesses and recently ranked No.1 by G2’s Relationship Index for Digital Asset Management, IntelligenceBank is leading the way when it comes to innovative marketing operations platforms.

A rapidly scaling, innovative and enthusiastic organisation, we believe in surrounding ourselves with good people. We strive to deliver the best outcomes for our customers, our partners and our people and to Make Work Seem Less.  

Our values underpin how we work and are at the core of everything we do;

  • Make the complex simple 
  • We do what we say 
  • Six star service 
  • Spark innovation 
  • Be great together 
  • Excellence 

Job Description

As our business grows, we’re looking for an experienced SaaS Implementation Delivery Lead to join our Customer Success team and help us ensure delivery of high-quality implementation and onboarding experiences to all clients utilising IntelligenceBank’s OOTB software capabilities. There are a number of aspects that will contribute to the success of this role including but not limited to:

  • Ensuring a thorough handover of new implementation projects from new business and Customer Success team

  • Undertaking all necessary tasks from handover to completed implementation, including handover to Customer Success team

  • Driving adherence to project timelines to ensure timely completion

  • Managing relationships with senior client contacts and other leadership to provide key leadership, oversight and recommendations for projects.

  • Building trusted relationships with clients for the benefit of the business

  • Hands on configuration of client platforms to agreed scope

  • Assigning and reviewing work to other implementation team members/resources 

  • Identifying opportunities to improve other structural, process and operational systems required by the business or client.


About You

We’re looking for a customer focused individual who possesses a technical mindset and keen interest in MarTech solutions. You’re comfortable working at pace and in a greenfield environment. To ensure your success in the role we do have a few key requirements so read on and see if any of these align with your skills and experience;

  • Implementation delivery experience within a SaaS/software or professional services consulting business

  • Passion for solving business and technology challenges with leading edge solutions

  • Excellent verbal and communication skills

  • Well-developed mediation and negotiation skills

  • Exposure to large marketing team-based environments

  • Proven experience delivering complex solutions to large and enterprise size clients

  • Experience in delivering training to groups of technology users

Additional Information

In return for your hard work we can promise you:

  • A creative, energetic workplace with endless opportunity to learn, earn and grow

  • You'll be part of a large, collaborative and fast growing team - learn from some experienced colleagues

  • The opportunity to be part of a great growth story

  • An immediate start for the right candidate - package will be dependent on skills and any relevant work experience

Next Steps: 

Once you’ve applied, your application will be reviewed by one of our team and you’ll be updated by phone or email regarding its status. 

Our application process includes phone screening, face to face/zoom interviews covering behavioural and technical questions that address our values as well as the requirements of the role you’ve applied for and, finally, references and criminal history checks. 

So apply now and we look forward to getting to learn more about you!   

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