Consistently ranked and rated by Deloitte as one of their Top 500 Fastest Growing Businesses, IntelligenceBank is leading the way when it comes to innovative marketing operations platforms.

A rapidly scaling, innovative and enthusiastic organisation, we believe in surrounding ourselves with good people. We strive to deliver the best outcomes for our customers, our partners and our people and to Make Work Seem Less.  

Our values underpin how we work and are at the core of everything we do;

• Make the complex simple 
• We do what we say 
• Six star service 
• Spark innovation 
• Be great together 
• Excellence 

IntelligenceBank has seen explosive growth over the past few years in the US market and beyond. With our focus on reaching even greater heights, we have a newly created role for a Customer Onboarding Manager to join our Customer Success team. 

Reporting to the Senior Implementation Manager, you'll manage small to mid tier implementations and work with the Customer Success team to onboard new customers.

Here's a snapshot of what you'll be doing:

• Manage the onboarding of new customers assigned to you to ensure they are onboarded on time and to a high-quality standard.
• Become a product expert, learn how to ‘wrap’ IntelligenceBank around customer use cases so implementations can be thoughtful solutions.
• Manage the project lifecycle on implementations from the initial project kickoff through to delivery and training.
• Support the scoping of implementation by using accurate estimation models (time / effort /skill) that ensure transparent delivery of multiple customer onboardings concurrently.
• Ensure accurate and up to date reporting of all your implementations on a weekly basis, accounting for hours used by all team members, hours or resources outstanding and the status of each project. It will be important to have both quantitative as well as qualitative views of each implementation.
• Develop relationships across the business by listening and translating the needs of internal and external clients.
• Cultivate open communication with co-workers, customers, and business partners in an effort to identify opportunities to improve processes and delivery methods.
• Assist and develop new tools, documentation, and methods to standardize implementation to ensure quality of how and what we provide customers.
• Assess present continuous improvement and future needs, trends, problems and opportunities of the Customer Success function and customer journey.
• Identify and act upon opportunities to improve other structural, process, and operational systems as required by the business.
• Business travel is required at times, with all approved business-related travel reimbursed. Noting – during Covid19, the company will adhere to only safe travel practices.

We’re looking for a tech-savvy customer-centric individual with an interest in MarTech and who is keen to get in on the ground floor of a growing business. You’re comfortable working at pace and in a greenfield environment. Change is constant here so we’re always looking for self-starters who can roll up their sleeves and deliver immediate value to our customers and our team! To ensure your success in the role we do have a few key requirements so read on and see if any of these align with your skills and experience: 

• You have experience supporting or managing implementations and customer onboarding in the fast moving SaaS space
• You get excited about new technology and learning new things comes naturally to you
• Proven Project Management skills
• Ability to present to customers both in person and via web based meetings
• You are a team player - willing to go the extra mile for your colleagues and customers
• You are reliable, consistent, positive, inquisitive, fast learner, and have great attention to detail

In return for your hard work we can promise you:

• A creative, energetic workplace with endless opportunity to learn, earn and grow

• You'll be part of a large, collaborative and fast growing team - learn from some experienced colleagues

• The opportunity to be part of a great growth story

• An immediate start for the right candidate - package will be dependent on skills and any relevant work experience

Next Steps: 

Once you’ve applied, your application will be reviewed by one of our team and you’ll be updated by phone or email regarding its status. 

Our application process includes phone screening, face to face/zoom interviews covering behavioural and technical questions that address our values as well as the requirements of the role you’ve applied for and, finally, references and criminal history checks. 

So apply now and we look forward to getting to learn more about you! 

"We're a 2021 Circle Back Employer & commit to replying to every applicant."