At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.   

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. 

• Are you an infrastructure, devops or software engineer passionate about maximizing application performance and resiliency? 

• Do you have experience building, maintaining and optimizing monitoring solutions such as centralized logging, systems monitoring (solarwinds, newrelic, etc) or uptime monitoring (pingdom, etc)? 

• Are you passionate about standardization and automation of deploying and updating monitoring tools? 

• Do you want to be part of a journey as we launch new data centers in numerous global regions? 

• Do you want to learn more about AWS and how our compute infrastructure can be backed up by cloud-native resources? 

Then the Systems Monitoring Engineer role with Intelerad is for you!! 

We are seeking an energetic Systems Monitoring Engineer with experience deploying, optimizing and refining systems monitoring tools - both homegrown and commercial.  As a Systems Monitoring Engineer you will be viewed as an expert on monitoring the health of our application systems infrastructure - going beyond simply CPU and memory to the health of the applications hosted on these systems.  Your work on our monitoring stack will run across our global data centers running a fleet of Microsoft Windows and Linux operating systems.  You will participate in and at times lead efforts to standardize and automate our monitoring stack - standardizing deployment scripts and methods;  automating monitoring creation via infrastructure-as-code approaches;  streamlining the signal-to-noise ratio via optimization to make alerts more actionable and relevant for our infrastructure and support teams.  All of this and being able to participate in our high-growth journey as we launch brand new data centers across the globe as well as in AWS!! 

Job Summary: 

The SRE team is a blend of pragmatic operators and software craftspeople that apply sound engineering principles, operational discipline, and mature automation to our environments. We specialize in systems covering operating systems, storage, networking, VMware, databases, monitoring, and performance. 

The Systems Monitoring Team is responsible for the monitoring infrastructure and the Monitoring Strategy for all Intelerad systems and applications. The team is responsible for designing, implementing, and supporting the monitoring infrastructure and building the ability for R&D, Support, and other SRE teams to create alerting, data collection, and defining dashboards to aid in the troubleshooting, capacity planning, reacting to events, etc. 

As a Systems Monitoring Engineer, you will be responsible for developing platforms, infrastructure, and tools to support the Systems Monitoring of Intelerad’s Infrastructure and Applications. 

Supervisory Responsibilities: 

• None 

Duties/Responsibilities: 

Software Development:: 

• Design, prototype, develop, test, document, automate the monitoring infrastructure at Intelerad 

• Refine the delivery of monitoring infrastructure to continuously improve its performance 

• Develop a deep understanding of our client’s needs 

• Tackle issues that may arise across the full software stack 

Project Management: 

• Work in an Agile Development workflow 

• Participate in project scoping, requirements gathering and time estimation with minimal supervision 

• Strive to complete your deliverables according to requirements within the time estimates 

Teamwork: 

• Collaborate with other team members to maximize the team’s productivity and our product’s quality. 

• Stay current with developments in your discipline and share with the team your knowledge and promote opportunities for growth and improvement. 

• University or college education in science, technology, engineering, or equivalent industry experience 

• 3+ years’ experience in monitoring focused engineering roles 

• Experience implementing a monitoring solution on both Windows and Linux servers using an application like, Prometheus/Grafana, DataDog, New Relic, Splunk or equivalent 

• Experience setting up ingestion of events and logs into monitoring server 

• Experience in configuration of dashboard, alerts and notification based on metrics collected 

• Experience in automation of system performance reports  

• Experience with orchestration and automation software (e.g., Puppet, Ansible, Chef) 

• Excellent scripting skills (Windows PowerShell, Unix Shell scripts, Perl, Ruby, Python) 

• Excellent knowledge of implementing infrastructure as code 

• Knowledge of Linux and Windows server administration 

• Working experience with AWS and/or other cloud infrastructure 

• Experience designing and building complex CI/CD pipelines 

• Excellent teamwork skills, and the ability to develop and maintain internal and external relationships 

• Attention to detail and strong problem solving abilities 

• Strong technical aptitude and an understanding of medical imaging 

Desired Experience/Skills: 

• 3+ years working in a DevOps environment 

• Experience working in an SRE environment 

• Good written and oral communication skills 

• Strong troubleshooting techniques 

• Proven ability to be structured, organized and detail oriented 

• Experience with Linux, shell scripts, command line 

• Knowledge of VMware Enterprise, Windows Server, Linux 

• Knowledge of Databases 

• Knowledge of Automation and Monitoring technologies and principles 

• Experience with networking, firewall configuration, and troubleshooting 

• Strong understanding of medical imaging, radiology workflow, and integration using industry concepts: 

• PACS 

• RIS 

• DICOM 

• HL7 and interface engines 

• HIPAA/HITECH 

• IHE profiles 

• EMR/EHR 

• 3rd party vendor integrations 

• regulatory, and security requirements 

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands. 

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.
 

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment.

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging
 

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1,300 Radiologists Across the US

Meet Intelerad’s Leadership Team: https://www.intelerad.com/en/about/leadership-team/

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