Customer Service Associate-Evening Shift

  • 360 McGhee Rd, Winchester, VA 22603, USA
  • Full-time

Company Description

Integrus Holdings is a portfolio of companies, including Fortessa Tableware Solutions, Sterling Restaurant Supply and RRP (Rental Resource Partners). 

Fortessa Tableware Solutions (FTS), our flagship company, is an acknowledged market leader in the commercial foodservice industry with a rapidly growing market-share in consumer tableware. Our history of innovation and our nimble response to marketplace trends have positioned us to lead every market sector we engage with and help us continue to grow our business on an international basis.

Sterling Restaurant Supply (SRS) has grown out of our core business and allows us to distribute a broad range of value-priced, high-quality products to commercial foodservice and retail customers online as well as through traditional retail stores.

RRP, which also benefits from our deep experience in product development for the commercial foodservice industry, has revolutionized the event rental and catering sector with trend-setting product ranges and innovative supply-chain solutions.

Job Description

Perform a high level of customer and sales support that shows our fanatical commitment to Customer Service.

Key Responsibilities:

  • Ensure that all orders are being accurately entered in a timely manner.
  • Respond to customer inquiries and make sound business decisions to resolve any issues.
  • Utilize CRM and other company software to  manage customer accounts.
  • Act as a resource to internal/extrernal Sales Managers concerning all customer accounts, product information, and order information.
  • Any other duties as assigned by the department Manager.

Qualifications

High School Diploma or GED required

2 years of prior experience in similar role

Experience working in Windows based applications

Excellent verbal and written communication skills

Must possess strong organzational and time management skills

Positive attitude and team player

Ability to sit for long periods of time

Additional Information

Work hours are Monday-Friday 10:30am-7:00pm.

Please submit your salary expectation with your resume.

All your information will be kept confidential according to EEO guidelines.

Fortessa Tableware Solutions, LLC offers a full benefit package including health, dental, vision and disability insurance. We also offer a 401k plan with employer match and an Employee Stock Ownership Plan after eligibility requirements are met. We look forward to hearing from you!