• Determines appropriateness for medications.

• Communicates decision to physicians, physician office staff, medical management staff and/or pharmacists.

• Communicates with physicians, physician’s office staff, medical management staff and/or pharmacists.

• Escalates issues to Pharmacist when requires clinical review.

• Researches, resolves and documents physician or client inquiries and communications and provides written documentation.

• Performs other duties as required.

• CPT - Certified Pharmacy Technician - Pharmacy (State OR National certification required)

• Must have pharmacy retail experience

• Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.-Must be able to maneuver through various computer platforms while verifying information on all calls.

• Must be able to talk and type simultaneously.

• Must be flexible in scheduling and comfortable with change - customer service is an ever-changing environment.

• Responsible for meeting call handling requirements and daily telephone standards as set forth by management.

• Must agree to observing service for the purpose of training and quality control.

All your information will be kept confidential according to EEO guidelines.