Key Responsibilities

• Design, develop, and maintain high-quality learning materials including:

  • eLearning modules

  • Facilitator and learner guides

  • Job aids and handouts

  • Microlearning content

  • PowerPoint presentations

  • Video scripts

  • Knowledge base articles

• Translate complex federal and state election laws and administrative procedures into accessible, engaging training resources.

• Develop interactive eLearning using Adobe Captivate and Adobe Learning Manager.

• Build and organize knowledge base content using Zendesk.

• Utilize Microsoft Office, SharePoint, Teams, and Smartsheets to develop materials and manage project workflows.

• Collaborate closely with subject matter experts and local election offices to ensure accuracy, clarity, and consistency of content.

• Support both in-person and virtual training delivery sessions.

• Evaluate training effectiveness and recommend improvements based on feedback and performance metrics.

• Manage multiple projects simultaneously while meeting defined deadlines.

• Contribute to continuous improvement of statewide election training initiatives.

Required Qualifications

• Proven experience in instructional design, curriculum development, or adult learning.

• Strong proficiency in Adobe Captivate and Learning Management Systems.

• Experience developing structured knowledge bases (Zendesk preferred).

• Excellent writing, editing, and visual design skills.

• Ability to simplify complex regulatory or technical information into clear instructional content.

• Strong project management skills with attention to detail.

• Experience supporting both virtual and in-person training environments.

Preferred Skills

• Experience working in government, public sector, or compliance-driven environments.

• Familiarity with election administration processes or civic systems.

• Knowledge of Agile or structured content development methodologies

Why Join Us?
InstantServe  offers a dynamic work environment where you can make a significant impact on the healthcare industry. We provide competitive compensation, opportunities for professional growth, and a supportive team culture. All your information will be kept confidential according to EEO guidelines.