insightsoftware is a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting, planning, HR, and disclosure management. We enable the Office of the CFO to connect to and make sense of their data in real time so they can proactively drive greater financial intelligence across their organization. Our best-in-class solutions provide customers with increased productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.

Responsibilities
•Work closely with Customer Success functional leadership to drive prospecting strategies and AT RISK Management and Renewal Management
•Coach & Mentor teams in performing their duties effectively
•Lead and Manage Customer Success teams and provide them guidance & mentorship
•Develop & Implement strategic plans for Customer Success  in alignment with overall business objective
•Identify of Process improvements and bringing efficiency
•Act as strong advocate for customers and ensure that their needs & concerns are addressed effectively
•Monitor team performance and take corrective actions
•Implement career development and growth opportunities for team members
•Hire Talent according to needs & groom them to succeed
•Act as Single Pont of Contact for all Customer Success Teams in CoE

 

Qualifications/ Requirements

Bachelor’s Degree, preferably in business or related field

14+ years’ experience, or the equivalent training/degree, working in customer support, billing support, or customer success – ideally at a software company.

7+ years’ experience in management or leadership role

Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills

High level of attention to detail, working knowledge with reporting and analytics solution

Strong knowledge/experience of CSA activities

High level of agility and ability to manage change.

Demonstrable ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive.

Experience improving customer experience and driving increased customer retention and growth.

•Proven track record of managing and leading Customer Success teams and Working experience in dealing with global clients
•Experience in Building Teams, Coaching and  developing talent Customer Success subject matter
•Has Strong Leadership and Team Management skills


Preferred qualifications:

Salesforce: The Customer Company or any CRM experience

Experience working for a software company in the renewals or customer success department.

Experience that included resolution and escalation management

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

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Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.