IT Support Specialist

  • Full-time

Company Description

insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at

Job Description

IT Support Specialist role is to support and maintain organizational computer systems, infrastructure, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone) in a timely and accurate fashion, and provide end-user assistance where required. 

Primary Responsibilities: 

  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. 

  • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels. 

  • Address issues around on-prem (Hypervisor, Storage and networks) and Cloud (AWS & Azure) infrastructure.  

  • Provide support to Tier 3 teams to address on-site DC issues.  

  • Receiving and documenting requests for support. 

  • Updating computer operating systems and other important software, as needed. 

  • Substantiating requests for hardware and software purchases and upgrades, if appropriate. 

  • Providing suggestions on appropriate training for staff.

Achievements/Goals within first 6-12 months: 

  • Understand operations, infrastructure and processes in the initial 3 months.  

  • Start working on Local support for hardware and DC. Global support for Infra + laptop config.  



  • Associate's degree in a computer-centered discipline. Pertinent bachelor's degree is strongly preferred. 

  • Experience as a desktop support technician or equivalent.  

  • Clear understanding of troubleshooting principles for Laptops, OS, Desktop applications.  

  • Basic understanding of VMWare, Storage, Network devices, AWS/Azure would be strongly preferred.   

  • Exhibits our core values: Results Orientation, Winning Attitude, Be One Team, Disciplined Execution, and Growth Mindset 

Additional Information

Candidate will be required to visit our Toronto/Vancouver office based on support needs.  

British Columbia Base Salary Range: 48,000 - 61,000 CAD

Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable.

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

insightsoftware About Us: Hear From Our Team - InsightSoftware (

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.