insightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

Summary:

insightsoftware is looking for an experienced collections manager .This role  will  oversee the collection process for  insightsoftware managed within our Shared Services team by assigning professionals to collect unpaid invoices, handle customer complaints, negotiate payment arrangements, provide statistics, data analysis, reports on the progress of the collection department & ensure compliance with company policies and regulations for this fast-growing, fast paced financial reporting software company headquartered in Raleigh, North Carolina.

You will play a critical role in achieving insightsoftware’s mission of delivering top notch product and service to our customers by overseeing day-to-day collections activities for all Assigned subsidiaries across various product lines and scale up the function to support the integration of future acquired businesses.

Primary Responsibilities:

• Managing a team of collectors, providing guidance, training, and performance feedback to ensure individual and team goals are met.
• Monitoring and reviewing collection activities, ensuring compliance with company policies, industry regulations, and legal requirements.
• Responsible for managing & coordination with billing, collections, tax teams and internal stakeholders for the information which can impact cash flow.
• Manage & partner with any third-party agency on inactive accounts for collections of past due.
• Work in close collaboration with collectors working outside the Shared Services team.
• Ensure right accounting of revenue & debtors to further ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.
• Developing and implementing effective collection strategies and procedures to minimize delinquency and improve the overall collection process.
• Maintain monthly account receivable aging reporting and analyze delinquent accounts. Prepare reports on highest risk accounts including recommendations for resolution.
• Report weekly on DPOs, AR aging and cash collections.
• Analyzing and reporting on collection performance, utilizing key performance indicators (KPIs) and metrics to track progress and identify areas for improvement.
• Preparation & analysis of monthly MIS of revenue provisions and debtors
• Ensure periodic ledger reconciliation of the top clients.
• Prepare analytical and ratio analysis in relation to AR for management to gain a better understanding of how collection efforts are progressing.
• Communicate discrepancies to management team, identify slow-paying customers and recommend collection team.
• Assist in streamlining and improving the accounts receivable process identifying areas of performance improvement.

Primary Competencies:

• Customer Focus
• Cash Focus
• Decision Quality
• Conflict Management
• Ensures Accountability
• Collaborates
• Situational Adaptability
• Needs to deal with a process and system in a high state of change
• Needs to be assertive to drive change

Key Relationships:

• Order Management, Customer Success , IT, Professional Services & Sales.

How will you do it?

• Knowledge of various services and industry trends of collection methods for those services.
• Experience of building and maintaining strong control environment (risk excellence, experience with SOX, controls, etc.), establishing policies, procedures and strong internal controls.
• Enthusiasm – Exhibit passion and excitement and embrace a can-do attitude in an evolving environment.
• Attention to detail, thinking ‘outside the box’ & an investigative eye – Having the determination and going that little bit further to resolve tasks which may not be straight forward.

• 9+ years of collections  working experience.
• 5+ years of People management experience
• Willingness to work in shifts.
• Software experience preferred.
• Good stakeholder management.
• Excellent written and verbal communication skills, and the ability to interact effectively with all levels both within and outside the company. 
• Experience with NetSuite & Salesforce a plus

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. *

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

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Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.