insightsoftware is a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting, planning, HR, and disclosure management. We enable the Office of the CFO to connect to and make sense of their data in real time so they can proactively drive greater financial intelligence across their organization. Our best-in-class solutions provide customers with increased productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.

insightsoftware is looking for a talented Content Developer to help create and build out modern documentation and user aids for our Equity Plan Solutions. You will be a core part of the Product Management team working closely with Engineering, Product Marketing, Support, and Customer/Partner Enablement to create resources that don’t just document what the product does but accelerates a user from novice to power user. Customer and partner performance is critical to insightsoftware and the tools you will build will create a powerful impact on adoption. This position will be critical for incorporating corporate branding standards into documentation & learning material, presenting a unified formatting and UX for a diverse product portfolio that was acquired by insightsoftware as part of our M&A strategy. A successful candidate must have the ability to work with a team, but also excel independently, and effectively work in a fast-paced environment with tight deadlines while consistently delivering high quality work.  They must have strong project management skills.

Key Responsibilities 

• Work with product managers, product marketing, training, and engineers to produce and maintain world-class documentation, including user guides, integration guides, API developer guides, release notes, and in-platform documentation (tooltips, welcome instructions, etc.). 

• Build and maintain customer aids that go beyond traditional documentation, such as online video, demos, and other educational techniques (preferred). 

• Learn complex concepts and communicate the information in a way that is engaging and understood by users. 

• Edit other writers' content and documentation for consistency and continuously update content with current information and ensure consistency in training documentation across insightsoftware. 

• Research, write, edit, and revise content that is both engaging and accessible to user personas with both non-technical and technical backgrounds. 

• Maintain tracking to ensure deadlines are met and client deliverables are received on time. 

• Action customer feedback on documentation to improve usability. 

Qualifications 

• Bachelor’s degree and 5+ years of technical writing experience or equivalent experience 

• Outstanding written and verbal communication skills, including the ability to collaborate with others in writing, editing, and reviewing large or complex deliverables  

• Demonstrated project management and organization skills 

• Strong experience owning an end-to-end documentation creation process 

• Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment 

• A positive attitude, willing to jump in and tackle new challenges 

• Familiarity with development processes for software and documentation, such as agile and scrum methodologies 

• Knowledge of HTML, XML, and related technologies  

• Experience working with the following tools preferred: MadCap Flare, ePublisher, Confluence/JIRA, Git & GitHub, Aha, EPM and Operational reporting solutions 

• Ability to operate in a demanding environment with a focus and determination to achieve high-quality results 

Preferred Qualifications 

• Experience with equity plan management software 

• Familiarity with video-editing and production tools such as Adobe Captivate and Camtasia  

• Experience in Information Mapping, task-based documentation, content strategy  

• Experience working in a multi-disciplined team with geographically distributed co-workers  

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

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