insightsoftware is a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting, planning, HR, and disclosure management. We enable the Office of the CFO to connect to and make sense of their data in real time so they can proactively drive greater financial intelligence across their organization. Our best-in-class solutions provide customers with increased productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.

Position Summary: 

The Senior Technical Writer/Content Developer works in the User Enablement Group to write and edit technical documentation and training curricula for all insightsoftware products. We are looking for candidates who are: 

• Capable of understanding and clearly describing complex technical information 
• Comfortable working independently and in a team 
• Confident soliciting information from subject matter experts 
• Capable of guiding junior members in the User Enablement group 
• Enthusiastic about learning new skills, technical processes, and tools 
• Able to juggle multiple responsibilities and shifting priorities 

Core Responsibilities: 

• Write traditional types of user documentation, such as context-sensitive help, web help, installation guides, administrator guides, and release notes 
• Contribute to the documentation for our Angles for SAP and Jet product lines, which includes working with engineers and other subject matter experts to deliver comprehensive and consistent content 
• Contribute to online training content such as scripts and slide decks for videos 
• Install and use assigned insightsoftware products, and develop an in-depth understanding of them 
• Support multiple product lines concurrently 
• Adhere to processes, standards, and schedules for documentation and curricula 

Required Qualifications/Experience: 

• Bachelor’s degree in technical writing, English, or other major 
• 7+ years of technical writing experience in a software company 
• Fluency in the English language, styles, and conventions, with the ability to master technical concepts and explain them in terms appropriate for the target audience 
• Outstanding written and verbal communication skills, including the ability to collaborate with others in writing, editing, and reviewing large or complex documents 
• Familiarity with the SAP ecosystem 
• Knowledge of HTML, XML, and related technologies 
• Familiarity with structured documentation and single-source authoring 
• General knowledge of IT-related concepts 
• Familiarity with development processes for software and documentation, such as agile and scrum methodologies, CI/CD, and using Azure DevOps/Git for versioning 
• Curiosity about technical processes and tools 

Desired Qualifications: 

• Experience in Information Mapping, task-based documentation, content strategy 
• Experience with style guides such as the Microsoft Writing Style Guide 
• Familiarity with tools such as Madcap Flare and the Adobe Technical Communication Suite 
• Familiarity with developing in-app guidance using tools such as WalkMe or Pendo 
• Familiarity with video-editing and production tools such as Adobe Captivate and Camtasia 
• Exposure to SAP, Oracle E-Business Suite, similar product suites, or database technologies 
• Working knowledge of Web formats and technologies such as CSS, XSLT, and JavaScript 
• Aptitude for conceptualizing graphics on complex concepts 
• Experience working in a multi-disciplined team with geographically distributed co-workers 
• Experience creating multilingual documentation

Additional information

All your information will be kept confidential according to EEO guidelines

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

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