Expert IT Support Analyst

  • Full-time

Company Description

Insightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At Insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future Insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team.

Job Description

·        Work with developers to fix/improve ITSM, document the same, train team members on it.

·        1 year of hands-on experience with user management on AD, DNS and DHCP

·        Experience of working with OEM's and coordinate support to end users. Track progress, escalate as necessary

·        In depth understanding on Virtualization and be able to train fellow team members on it.

·        7+ Year experience on supporting Windows 10, Outlook, Teams/Zoom, Antivirus, Office, VPN, Oracle/SAP etc. In depth troubleshooting on Mac/Linux

·        1 year experience on remote support tools (LogMeIn/Bomgar/TeamViewer etc). Identify areas for support automation/script creation. Ability to read/understand PowerShell scripts and deploy them.

·        Work with Infra admins to deploy automation on M365, document the same, train team members on it. Work with MS in case of Issues/outages.

·        3 + years of support experience on ACD/Collab tools and hands on configuring Chat bot and other upcoming automation technologies around IT Support


·        Associates, Bachelor’s Degree, technical certification, or experience in a related field

·        Typically requires 8+ years of relevant work experience. 2+ years of the total experience should be around running shift operations.

·        MCSE (Window server) + CCNA, ITIL Intermediate (Service Operations/Transition)

·        Explains the context of multiple interrelated situations, asks probing questions, and solicits input

·        Confidently presents controversial and/or complex information to all levels of the organization

·        Leads the development of written information for highly visible or complex situations

·        Network with key contacts outside of their area of expertise and is able to remove friction points.

·        Coaches Sr team members in the subject of interviewing.

Additional Information

All your information will be kept confidential according to EEO guidelines.


** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

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