insightsoftware is a growing, dynamic computer software company that helps financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

Summary:

Order management role to fill vacancy in Germany based order to cash team. The role is remote and will work closely together with the existing team based in Schmitten (near Frankfurt) and wider EMEA & APAC Order to Cash team. Focus of the role is primarily to support Germany based customers across various product lines. The successful candidate has to be able to communicate freely in both English and German.

Primary Responsibilities:

• Generation of quote and opportunity for product sales & professional services
• Ensure correct customer approvals are in place for order processing
• Where orders are generated by direct sales, review order for accuracy before activation
• Activate orders
• License key generation and fulfilment sent to customer
• Invoice generation and submission to customer
• Dealing with general customer queries
• Customer account adjustments
• Monitoring of order, accounting and fulfillment case queues
• Order management follow up
• Collection of outstanding receivables
• Renewal processing
• Debtor account reconciliation

Achievements/Goals within first 6-12 months:

• Familiar with Salesforce and NetSuite – order management & debtors
• Fully knowledgeable in order to cash – systems & processes
• Debtors – cash collections – debtors aging within ISW accepted parameters
• Debtors – account reconciliation – to be reconciled and age analysis clean
• Renewals – all service contracts have been renewed by the due date

• English and German language skills (speaking and writing fluently) essential
• Order management experience
• Software industry experience preferred
• Excellent written and verbal communication skills, and the ability to interact effectively with all levels both within and outside the company 
• Debtor reconciliation
• Basic accounting skills a plus
• Experience with NetSuite & Salesforce a plus

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

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