Insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of data intelligence across their organization with our world-class financial reporting and embedded analytics solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

Position Summary:

The Technical Writer/Content Developer works in the User Enablement group to write and edit technical documentation and training curricula for all insightsoftware products. We are looking for candidates who are:

• Capable of understanding and clearly describing complex technical information
• Comfortable working independently and in a team
• Confident soliciting information from subject matter experts
• Enthusiastic about learning new skills, technical processes, and tools
• Capable of juggling multiple responsibilities and shifting priorities

Core Responsibilities:

• Write traditional types of user documentation, such as context-sensitive help, web help, installation guides, administrator guides, and release notes
• Contribute to documentation for our products, which includes working with consultants to deliver clear and concise documents for our customers
• Contribute to online training course content such as scripts and slide decks for course videos
• Install and use the assigned insightsoftware products, and develop an in-depth understanding of them
• Support multiple product lines concurrently
• Adhere to processes, standards and schedules for documentation and curricula

Required Qualifications/Experience:

• Bachelor’s degree in technical writing, English, or other major
• 4-7 years of technical writing experience in a software company
• Fluency in the English language, styles, and conventions, with the ability to master technical concepts and explain them in terms appropriate for the target audience
• Strong written and verbal communication skills, including the ability to collaborate with others in writing, editing, and reviewing large or complex documents
• Familiarity with the SAP or Oracle ecosystem
• Knowledge of HTML, XML, and related technologies
• Familiarity with structured documentation and single source authoring
• General knowledge of IT-related concepts
• Familiarity with development processes for software and documentation, such as agile and scrum methodologies, CI/CD, and using Azure DevOps/Git for versioning
• Curiosity about technical processes and tools

Desired Qualifications:

• Experience in information mapping, task-based documentation, content strategy
• Experience with style guides such as the Microsoft Writing Style Guide
• Familiarity with tools such as Madcap Flare, Paligo, and the Adobe Technical Communication Suite
• Familiarity with developing in-app guidance using tools such as WalkMe or Pendo
• Familiarity with video-editing and production tools such as Adobe Captivate and Camtasia
• Exposure to SAP, Oracle E-Business Suite, and other similar product suites or database technologies
• Working knowledge of Web formats and technologies such as CSS, XSLT, and JavaScript
• Ability to conceptualize graphics on complex topics
• Experience working in a multi-disciplined team with geographically distributed co-workers
• Experience creating multilingual documentation

Additional information

All your information will be kept confidential according to EEO guidelines

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)