Content Developer I

  • Hyderabad, Telangana, India
  • Employees can work remotely
  • Full-time

Company Description

Insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of data intelligence across their organization with our world-class financial reporting and embedded analytics solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

Job Description

Position Summary:

The Technical Writer/Content Developer works in the User Enablement group to write and edit technical documentation and training curricula for all insight software products. We are looking for candidates who are:

  • Capable of understanding and clearly describing complex technical information
  • Comfortable working independently and in a team
  • Confident soliciting information from subject matter experts
  • Enthusiastic about learning new skills, technical processes, and tools
  • Capable of juggling multiple responsibilities and shifting priorities

Core Responsibilities:

  • Write traditional types of user documentation, such as context-sensitive help, web help, installation guides, administrator guides, and release notes
  • Contribute to documentation for our products, which includes working with consultants to deliver clear and concise documents for our customers
  • Contribute to online training course content such as scripts and slide decks for course videos
  • Install and use the assigned Magnitude Software products, and develop an in-depth understanding of them
  • Support multiple product lines concurrently
  • Adhere to processes, standards and schedules for documentation and curricula

Qualifications

Required Qualifications/Experience:

  • Bachelor’s degree in technical writing, English, or other major
  • 5- 7 years of technical writing experience in a software company
  • Fluency in the English language, styles, and conventions, with the ability to master technical concepts and explain them in terms appropriate for the target audience
  • Strong written and verbal communication skills, including the ability to collaborate with others in writing, editing, and reviewing large or complex documents
  • Familiarity with the SAP or Oracle ecosystem
  • Knowledge of HTML, XML, and related technologies
  • Familiarity with structured documentation and single source authoring
  • General knowledge of IT-related concepts
  • Familiarity with development processes for software and documentation, such as agile and scrum methodologies, CI/CD, and using Azure DevOps/Git for versioning
  • Curiosity about technical processes and tools

Desired Qualifications:

  • Experience in information mapping, task-based documentation, content strategy
  • Experience with style guides such as the Microsoft Writing Style Guide
  • Familiarity with tools such as Madcap Flare, Paligo, and the Adobe Technical Communication Suite
  • Familiarity with developing in-app guidance using tools such as WalkMe or Pendo
  • Familiarity with video-editing and production tools such as Adobe Captivate and Camtasia
  • Exposure to SAP, Oracle E-Business Suite, and other similar product suites or database technologies
  • Working knowledge of Web formats and technologies such as CSS, XSLT, and JavaScript
  • Ability to conceptualize graphics on complex topics
  • Experience working in a multi-disciplined team with geographically distributed co-workers
  • Experience creating multilingual documentation

Additional Information

Additional information

All your information will be kept confidential according to EEO guidelines

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)