insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team! insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

insightsoftware is looking for an IT Helpdesk Support Specialist who will strategically
address Corporate IT helpdesk tickets and provide a positive customer experience to our employees

What you'll do:

• Local and remote support of laptops and VM’s. Support our applications both on-prem or cloud-based, including email, VPN, collaboration software, and encryption software.
• Take ownership of assigned tickets and track to resolution while meeting SLA’s.
• Create support tickets with our vendors/service providers to resolve issues reported by our employees.
• Good Active Directory administration skills, work with GPO’s, OU and Groups.
• Help with network issues (HTTP, DNS, DHCP, TCP/IP stack with known ports and basic commands)
• Support Azure, AWS, VMware, and Hyper-V environments
• New starter setups and inductions
• Maintain and deploy our corporate image onto our laptops and be able to update Microsoft patches as well as various software updates.
• Supporting and troubleshooting all end-user hardware and associated peripherals and accompanying software
• Supporting any complex related desktop matters (escalating internally and externally where required)
• Answer questions in person, by phone/email, and using the help desk ticketing system. Triage incoming tickets and identify/escalate tickets that are critical.
• Document ticket resolution and write procedures for the helpdesk knowledge base
• Upkeep of asset management tools to track company-owned hardware and software
• Involvement in project work
• Minimal travel will be expected

What you'll need:

• 3-5 years of experience in a similar role (Helpdesk support/technician) and have experience with helpdesk ticketing systems.
• Hands-on experience with laptop and server hardware troubleshooting, VOIP and phone technologies, anti-virus systems, and imaging/patching software.
• Ability to multi-task tickets and projects while maintaining a high level of customer satisfaction.
• Strong and effective written, verbal and presentation skills with the ability to collaborate with team members at all levels of the organization.
• Must have a strong diagnostic and problem-solving ability.
• Fast learner, self-starter, proactive, positive, creative, and flexible.
• People-oriented with excellent customer service and good communication skills, verbal and written with particular attention to detail
• Stays current with emerging technologies and industry best practices.
• Must be a team player willing to make every effort to make the team a success.

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)