insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

Based remotely, your primary mission will be to lead the delivery of professional services for clients using our industry-leading platform as well as manage a team of Professional Services Consultants and technical engineers who are primarily based remotely.  The team you manage will be responsible for the successful enablement of LogiAnaltyic’s embedded analytics product. 

Responsibilities fall into two main areas:
Team Management Responsibilities
Oversee designated Professional Services consultants as well as own Professional Services projects and processes for successful completion of Professional Services Projects for Certent Customers.
Conduct monthly/quarterly process review meetings with direct reports
Supervise direct reports as well as well as conduct annual performance evaluations
Conduct weekly 1 on 1 status meetings with direct reports
Provide initial training for new hire reports and ongoing continuous training for existing reports
Communicate key and critical information to VP, Implementation & Professional services weekly as well as escalate critical information timely.
Oversee day to day operational management of all direct report activities.
Prioritize work assignments for direct reports
Recommend process and procedure enhancements
Work closely with sales and client success teams to scope consulting solutions to prospects and customers as backup to reporting manager

Professional Services Responsibilities
Deliver projects under tight and aggressive deadlines
Effectively translates business rules, requirements, and customer experience needs into concrete and meaningful information for the business and direct reports
Deliver excellent onboarding experience: Train and drive customers to success through enablement on product features, environment setup, and prototyping implementation-vital features.

Design & Develop Solutions:  Help customers realize value from requirements gathering through development and delivery of software solutions using logi analytics products.
Serve as the ‘go-to’ product expert: Document and recommend best-practices used by the most successful Logi customers, evangelize for proper use of the product.
Drive Customer Success: Form an opinion on what Logi’s customers need to be successful, and advocate for the customer base internally. 
 

Key Requirements:
Experience
Experience mapping customer requirements to software solutions
Experience providing technical consulting on the development of data-centric web applications
Experience with the Software Development Life Cycle, Agile methodology, Content Management Systems e.g. Git, IDEs e.g. Eclipse, Visual Studio
Experience with some or all of the following technologies: 
Data: Relational Databases(SQL Server, MySQL, Postgres, Oracle), NoSQL(), Rest API
Back-End: Java EE, ASP.Net MVC, C#, node, spring boot, Shell Scripting, python
Front-End: HTML, CSS, Javascript, React, Vue, Angular, Bootstrap, Material
Operating systems: Windows, Linux
Environment: AWS, Azure, Containers

About you
Demonstrates Curiosity: you’re self-motivated to seek out information and learn about Logi’s products and relevant technologies, and keep up with industry trends.
Excellent Communicator: you’re comfortable explaining complex concepts to both technical and non-technical stakeholders in either a written or spoken context.
Exceptional Organization: You can manage competing priorities as well as tight customer schedules to provide prompt and outstanding service.
Bachelor’s degree in Computer Science, IT, or equivalent industry experience.

BA or BS degree required
Strong SQL/TSQL skills
Strong relational database skills
2-5+ years in a similar or related position working in a professional service organization
Ability to interpret requirements and communicate those effectively to both technical and management level positions.
Proven organization and multi-tasking skills and solutions focused approach to creative problem solving
Exceptional Customer Service Skills
Proven track record of leading team to deliver projects on time and within agreed upon scope
Excellent verbal & written communication skills
Demonstrates excellent listening & decision making skills
Ability to determine priorities on a daily basis to achieve business objectives
Ability to communicate effectively under pressure
Solid understanding of data warehousing techniques
Experience working with Azure and reporting tools

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **