We believe data is the fuel that powers the modern enterprise. Our mission is to help companies shorten the path from data to decision and empower customers to out-think and out-perform the competition. Trusted by more than 1,300 global businesses, our products deliver unmatched value in data integration and connectivity and in process analytics and automation. Our relentless focus on customer satisfaction is why 1,300 global enterprises choose Magnitude to maximize their ERP investment – on-prem and in the cloud – to turn data into insight and insight into action. For more information, please visit magnitude.com.

About Us:
Magnitude Software is a leading provider of software solutions for the Enterprise Information Management market. Our Magnitude Software family of solutions dramatically accelerates time-to-value for your Enterprise Information Management needs including query, reporting, analysis, and master data management for enterprise Applications, with a low total cost of ownership. We’re busy evolving the way people and organizations manage information. Our technologies help companies access and analyze their data no matter where it resides-all from a single point of entry. The Magnitude Software integrated suite of products is designed to boost productivity by empowering end users and decision makers with secure access to the right data at the right time, allowing them to easily build their own custom reports and make timely decisions.
With over 600 customers worldwide including: British Telecom, Emerson, Merrill Lynch, Motorola, Nordstrom, Starbucks, Toshiba and Xerox, the Magnitude family of products has established a leadership position in the Enterprise Information Management.

JOB SUMMARY
Responsible for management of process/procedures and ongoing management of a professional services organization delivering services to Insight Software clients.

ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES

• Manage Professional Services in accordance with established standards and guidelines.
• Monitor progress of Professional Services and /or site implementations to ensure on-time, successful schedules. Provide direction and guidance to staff
• Act as escalation point for issues with other departments. Acts as an escalation point for client concerns. Escalates issues to upper management as necessary.
• Monitor utilization of process guidelines and project management tools by consultants. Identifies areas requiring improvement or modification and implements corrective action.
• Manage revenue projections, revenue recognition and billing for assigned sites.
• Actively participate with the sales organization in closing new business opportunities.
• Regularly follow-up with clients to ensure that our service offerings are meeting their expectations.
• Demonstrate superior client service. Identify areas of poor client service or client dissatisfaction and take action to correct.
• Ensure proper client training materials are developed and readily available.
• Provide on-going development, feedback, coaching and mentoring to Professional Services team.
• Maintain knowledge of financial market trends and resultant service requirements.
• Identify and recruit internal/external talents to ensure effective mix of competencies
• Set and communicate team/individual objectives to inspire individuals to achieve high performance • Allocate work load to fully utilize every employee’s talent
• Implement development plans and coach for individuals to reach their maximum talent
• Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner
• Recognize high performers to maintain motivation and retain key talent
• Create team spirit

• Overall 14 years of experience preferred
• 8+ years relevant work experience; 2-3 years at the Expert level or equivalent experience Preferred.
• Bachelor's Degree Business/Management Degree and/or IT degree (Information Technology, Computer Science, Software Engineering or related technical discipline) Required

Travel

• • Up to 10% travel may be required
• • International travel may be required
• • As dictated by client circumstances

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **