Logi Analytics, an insightsoftware company, helps you seamlessly embed custom analytics in your apps—empowering your customers and employees with smarter insights. Logi leverages your existing tech stack, so you can quickly build, manage, and deploy your application. And because Logi supports unlimited customization and white labeling, you have total control to make the application uniquely your own.

Over 2,100 application teams have trusted the Logi platform to help power their businesses with sophisticated analytics capabilities. Logi Analytics is headquartered in McLean, Virginia, with offices in Ireland, England, Ukraine, and China. Learn more about what is possible with Logi at LogiAnalytics.com.

Do you have passion - and a proven track record – of leading customer account managers? If you excel in driving teams to ensure customers achieve long-term success while ensuring ambitious growth targets are met or exceeded, this is the role for you. Our global customer account management (CAM) team is responsible for developing strong customer relationships, identifying customer needs, and maximizing the value Logi delivers to our clients. The position is responsible for keeping the team on track to meet and exceed their individual and team targets; and for coaching them to ensure they reach their personal and professional goals.

Leadership Responsibilities

• Hire, manage, coach, and develop a team of metrics driven, high performing CAMs in order to maximize individual and team performance.
• Implement strategies achieve renewal and expansion targets by successfully managing a team of Customer Account Managers through all stages of Logi’s customer success playbook.
• Design and implement a data-driven sales plan that achieves revenue growth targets.
• Own objective setting, coaching and performance management for a team of Customer Account Managers.
• Ensure the team knows the Logi story, our products and competition; as well as sales goals and negotiation strategies at each stage of the sales process.
• Forecast accurately & deliver against this commitment.
• Actively capitalize on market opportunities and mitigate competitive risks.
• Develop a game plan and formula for success for the CAM team.
• Develop strategic presentations for prospects and key stakeholders at partner companies.
• Coordinate sales efforts collaboratively with product, marketing, finance, and legal teams
• Use Salesforce.com to manage all aspects of a sales pipeline and provide accurate forecasts on a weekly basis.
• Demonstrate our values in everything they do.

Account Management Responsibilities

• Identify expansion business opportunities with existing clients and negotiate renewal and expansion contracts to maximize Logi value.
• Ensure the successful delivery of our solutions according to customer needs and objectives.
• Build and maintain strong, sustainable customer relationships.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors and obtain meaningful references.
• Identify expansion opportunities within customer accounts and collaborate with internal Logi teams to close.
• Forecast and track key account metrics (e.g. weekly sales results and customer renewal rates).
• Prepare forward-looking account plans for priority? accounts.
• Assist with high severity requests or issue escalations as needed.

• Bachelor’s Degree or equivalent relevant professional experience
• Minimum 5 years’ experience managing a team of customer account managers in software industry
• Exemplary organization and negotiation skills
• Demonstrated experience as a strategic thinker who can use data to quickly capitalize on business opportunities and mitigate emerging challenges
• Exceptional listening, communication, and presentation skills
• Ability to influence at all levels of the organization, including executive and C-level
• Demonstrated ability to successfully manage a high-volume enterprise sales pipeline and forecast accurately to executives
• Experience and proven success handling difficult customer situations
• Excellent mentoring, coaching and people management skills
• Comfortable working in a fast-paced, high-growth entrepreneurial environment
• Ability to travel up to 50% post-COVID

All your information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **