Magnitude's transformative approach to unified application data management delivers vast operational efficiencies to business application data access, management, analytics, and reporting for the modern enterprise. Magnitude's portfolio of products includes simplified application data access to any data source; data management solutions for the SAP and commerce verticals; simplified master data harmonization and governance; and packaged application analytics and reporting solutions for SAP and Oracle. The company helps thousands of business users simplify management of their data and deliver on the substantial productivity gains these applications originally promised. For more information, please visit www.magnitude.com.

About the Product: Every Angle/Angles4SAP 

Every Angle/Angles4SAP is software that empowers users of SAP-run organizations to know more and act faster in their operational responsibilities contributing to continuous business improvement. The software’s embedded, cross-functional intelligence transforms Supply Chain, Human Resource, GRC, and Finance data into actionable business insight. The plug-and-play solution works on any SAP system (ECC and HANA) and will remove the need for time-consuming and expensive BI design and development projects. The solution hides the complexity of SAP’s data structure and empowers business users to operate within a culture based on prevention rather than cure. The self-service analytics model allows users to identify and resolve key business issues before the customer even notices, and frees IT resources and funds to focus on more strategic initiatives., please visit www.magnitude.com;. We demonstrate a commitment to innovation and excellence through: A client-driven focus, first and foremost, Pursuit of excellence, High performing individuals, Achievement, balance, and dedication Identifying future trends. 

About the Role: 

We are seeking a highly motivated and technically skilled Solutions Engineer. S/he/they will be the primary technical resource working with prospective and existing customers. Core duties include proposing, designing, and presenting technical solutions that address the requirements of a customer. The Support Engineer will also be responsible for monitoring and solving technical incidents regarding the application at the customer. The Support Engineer is the focal point interfacing with the Angles4SAP sales team, professional services team and customers. S/he/they will report to the senior manager customer support. This is a great career opportunity for an individual interested in working at a fast-growing technology company. 

Responsibilities: 

• Resolving incidents, service requests, and changes according to the SLA.
• Investigating root cause investigation of incidents, plan improvements and implement the improvements.
• Maintaining continuous involvement in reducing incidents.
• Securing a timely up and running Angles with fresh data according to the customer requirements.
• Administrating and preparing Angles software problems for the development team.
• Solving changes according to the agreed target date.
• Other tasks as business needs require.

• Education in IT (Bachelor or Master)
• Minimum three years of experience required
• Basic knowledge about IT networks, Windows server operating systems, and cloud environments (AWS or Azure)
• Excellent communication skills/proficiency in English language
• Analytical skills
• Motivation and team orientation
• Ability to work remotely with minimal supervision
• Flexibility to work outside of office hours as needed
• Knowledge about SAP basis is a “nice to have”
• ITIL Foundation is a “nice to have”
• CCNA or MCSA certification is preferred

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **