Introduction

The Engineer will assist existing customers in all aspects of the implementation, use and functional operation of Logi Analytics products. The incumbent must have a working knowledge of a wide range of technologies and serve as a contributing member of the team in technology discussions and operations.

Responsibilities

·         Serve as the first point of contact for inbound support requests via web, e-mail and phone.

·         Establish and maintain working relationships with internal teams, including professional services consultants, product management, engineers, and support staff

·         Maintain current functional and technical knowledge of the entire Logi Analytics product line

·         Manage and drive competing requests across simultaneous client engagements

·         Provide clear and constructive product feedback to product management based on customer requirements

·         Help to document best practices in developing and deploying Logi Analytics solutions

·         Web-based scripting technologies (JavaScript and VBScript).

·         General knowledge of common database systems (SQL Server, Oracle, MySQL, etc.).

·         SQL query writing.

·         Basic networking skills, to include operating systems and OS security interactions.

·         General knowledge of ETL processes and data modeling / data warehousing.

·         Strong understanding of Web Application technologies

·         Knowledge of Java and VB.NET programming language.

·         Web server setup and configuration (IIS, Tomcat, Weblogic, etc.).

·         Experience with data-driven web applications.

·         Will identify and solve client problems as needed.

·         3 - 5 years of relevant work experience preferred

·         Bachelor’s degree in Computer Science or other relevant field of study preferred

·         Excellent written, verbal, and presentation skills appropriate to both technical and management clients, including effective interaction with senior executive to C-level personnel

·         Strong organizational skills with an ability to manage competing client demands, multiple priorities, commitments and projects.

·         Strong analytical skills regarding technical and project management issues

·         Ability to troubleshoot technical issues at a high level to determine appropriate path to resolutio

About Logi Analytics

Logi Analytics, an insightsoftware company, empowers the world's software teams with the most intuitive, developer-grade embedded analytics solutions and a team of dedicated people, invested in your success. Logi Analytics leverages your existing tech stack, so you can quickly build, manage, and deploy your application. And because Logi Analytics supports unlimited customization and white labelling, you have total control to make the application uniquely your own. Over 2,400 application teams have trusted Logi Analytics to help power their businesses with sophisticated analytics capabilities. Logi Analytics is headquartered in McLean, Virginia, with offices in Ireland, England, Ukraine, and China. Learn more about what's possible with Logi Analytics at LogiAnalyticsAnalytics.com.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **