insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

The Order Management Supervisor oversees the team responsible for providing day-to-day operational support to both internal & external customers processing customer orders for software, maintenance and services; provisioning software licenses and other administrative tasks as needed

We are looking for a candidate that has superior attention to detail, loves problem-solving and is motivated by working collaboratively to improve internal systems and the customer experience as a whole.

Responsibilities

• Supervise team of Order Management specialist to meet and exceed departmental goals.
• Team’s responsibilities include:
  • Effectively communicate and work with internal sales teams, partners and customers from across the globe to supply orders, invoices and assist them in their related needs.
  • Process invoices for software and training/consulting using Salesforce and NetSuite. Consult with management if pricing not already approved.
  • Provision software licenses and fulfill orders to ensure customers have necessary information to utilize software.
  • Manage accuracy of customer data and record account related activity in appropriate internal systems.
  • Work with other teams in the organization to troubleshoot and resolve any Order Management issues.
  • Collaborate within Order Management, Order Cash, and with other teams to continually improve processes & procedures to improve efficiency.
  • Develop system and processes to ensure data integrity & quality across key reporting systems to provide consistency of data.
  • Develop & maintain relationships with enabling functions (Finance, Sales, Sales Operations, IT, HR) to facilitate effective collaboration & execution of organizational objectives.
  • Support GTM leadership in evaluating changes to organization or programs.
  • Ad hoc requests from all levels.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Drive & Discipline – ability to focus and work hard to achieve the right results
• Integrity – high ethical standards and doing the right thing even when others aren’t looking
• Mental agility – a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems
• Detail-orientation – be thorough and consistently deliver high quality work

Minimum qualifications:

• Bachelor’s degree in Finance, Accounting, Economics, or Business Administration
• 2+ years of work experience managing a team
• Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills
• High level of attention to detail
• Excellent communication and time management skills
• Intermediate or better Microsoft Excel and modeling skills

Preferred qualifications:

• Salesforce.com experience – both end user and admin
• Understanding of Order Cash Process

All your information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **