Vice President, Professional Services

  • Full-time

Company Description

Insightsoftware is a growing, dynamic computer software company that helps financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

Job Description

  • Global leadership: Responsible for a global team, including regional heads of professional services delivery
  • Responsible for all customer projects in Professional Services
  • Responsible for professional development of team members
  • Responsible for overall Professional Services revenue targets
  • Ensure timely and high-quality deployments of insightsoftware technology to meet customer requirements, accelerate time to first value and drive measurable business impacts
  • Partnership: Develop a close, consistent, and highly effective working relationship with the rest of the Sales and Success team to drive a world-class SaaS customer experience and advisory services that can fully support the Global Sales team
  • Ensure that the Professional Services team is fully enabled and leverages all product capabilities on customer deployments
  • Manage, forecast, and monitor resource capacity and utilization, staffing appropriately all customer engagements
  • Maximize revenue and ensure high utilization rates
  • Continuously improve and enhance implementation methodology to drive efficiency and consistency
  • Proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation and training, across the Professional Services team

Qualifications

  • 10+ years’ experience leading a Professional Services team
  • Strong knowledge of Professional Services performance metrics such as revenue and billable utilization
  • Able to thrive in a fast-paced company
  • Proven history of success working in and managing Professional Services teams
  • Ability to lead a large team at a fast growth company or product
  • Experience establishing and maintaining executive level relationship with key customer stakeholders
  • Strong operational focus in project execution and providing oversight to project delivery
  • Experience scaling a Professional Services organization that consists of integration, platform extension, and advisory services that can fully support the global sales team
  • Bachelor’s degree; Master’s preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **