B2B Collections Analyst

  • Bucharest, Romania
  • Employees can work remotely
  • Full-time

Company Description

insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **

Job Description

insightsoftware is seeking candidates to join our team as a B2B Collections Analyst. The right candidate for this position will support and promote: excellent customer service, accurate billing practices, prompt customer payments, and detailed inter-departmental record keeping. This position is fast-paced and involves strong analytical and research skills as well as the ability to work in teams. We are looking for an exceptionally smart and ambitious candidate who would like a shot to shine in a dynamic software company.

Responsibilities

  • Work with assigned customers to ensure payment of outstanding obligations
  • Review aging reports to identify small balance clearing and ensure credit memo requests are processed in timely manner
  • Manage incoming customer inquiries with a sense of urgency
  • Engage in collections calls on past-due invoices while delivering excellent service
  • Analyze customers from a risk standpoint and make recommendations to supervisor on all high-risk customers.
  • Contact customers based on scheduled work plan to obtain prompt payment and identify and reconcile disputes.
  • Work with clients in obtaining missing purchase orders or other needed documents
  • Serve as a liaison between the Sales, Customer Success, and Accounting teams to streamline customer requests.
  • Ability to work with confidential information
  • Ad Hoc Projects
  • Leverage the systems and processes used for Orders and AR (Salesforce CPQ and NetSuite)
  • Notate assigned accounts with all updates (Salesforce CPQ and YayPay)
  • Ad Hoc Reporting (Quality Control and Account Reconciliations)

Qualifications

Minimum qualifications:

  • 2-5 years of accounts receivable/ collections experience with B2B focus
  • High School Diploma (Associates Degree Preferred)
  • Highly proficient in computer software programs; specifically Microsoft Excel and Word
  • Highly detail-oriented
  • Knowledge of billing and credits
  • Proven ability to work efficiently with minimal supervision.
  • Good work ethic and displays a conscientious attitude and behavior at all times.

Preferred qualifications that are highly valued

  • NetSuite experience 
  • Salesforce experience
  • YayPay experience
  • Software billing experience

Additional Information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **